Katie joined the BC Patient Safety and Quality Council in late September of 2009 as a Quality Leader and was responsible for the Council’s support and participation in the Canadian Positive Deviance (PD) project. She currently provides mentoring, coaching and support to organizations wanting to initiate Positive Deviance projects. She is the Council’s local expert on Liberating Structures – unique techniques for engaging and unleashing creative action at the front line – and has facilitated and led “Unleashing Creative Action” workshops in various health authorities, organizations, and conferences.
From 2007 – 2010, Katie supported the E2E Provincial Emergency Department project as Faculty and as part of the executive team providing leadership, facilitation, coaching, and mentoring to over 200 members and over 40 teams in improvements in ED/Hospital flow and Sepsis. Katie has completed the TeamSTEPPS master training program in Teamwork and Communication and helps to instill the concepts into health care quality improvement in BC.
Currently, Katie has a lead role with BCPSQC in the development of the Quality Academy, an exciting quality improvement education program that began in September of 2010. She is a core faculty member, and also manages the mentorship program of the Academy. Katie is also the BCPSQC organizer and host for Quality Cafe – a one hour monthly lunch and learn webinar series that delivers topics on broad improvement topics, improvement tools, and improvement innovations in BC.
Prior to joining the BCPSQC, Katie’s focus and passion in her final 5 years as a Clinical Nurse Leader in the Emergency Department at St. Paul’s Hospital was on quality and process improvement, teamwork and communication, as well as patient safety. She has 35 years of experience in many areas of healthcare from hospital, community, mental health, and rural settings.