The Quality Academy is a professional development program delivered over six months. Participants attend five in-person residency sessions and work on a quality project within their organizations. Participants receive support during the program through webinars and from an assigned Faculty Mentor.
An Overview of the Quality Academy
Registration for Quality Academy cohort 7, beginning in September 2013, is now open.
Click below to download the Cohort 7:
The aim of the Quality Academy is to provide participants with the capability to effectively lead quality and safety initiatives, including teaching and advising others in the process of improving health care quality.
Participants build their knowledge, skills and confidence around the core components of quality improvement, including:
- Process and systems thinking;
- Personal and organizational development;
- Involving patients, users, carers, staff and the public;
- Making improvement a habit: initiating, sustaining and spreading change;
- Delivering on cost and quality;
- Problem solving/internal consultancy skills; and
- Innovation for improvement.1
Participants will also demonstrate acquired knowledge through the design, implementation and evaluation of an improvement project related to the mission, vision and values of their organizations.
The Quality Academy is built upon the learning and experience from both the NHS Institute for Innovation and Improvement as well as Intermountain Healthcare’s Advanced Training Program. Participants are given opportunities to develop skills and knowledge of various quality improvement tools and methods; they also develop critical thinking skills to examine how to strategically use opportunities and tools to improve the quality of care.
Key areas addressed throughout the curriculum include:
- Quality and Safety Culture
- Model for Improvement
- Positive Deviance
- Statistical Process Control
- Measurement Strategies for Quality Improvement
- Demand and Capacity Analysis
- Human Factors
- Resilience and Reliability Science
- Understanding and Reducing Variation
- Complexity and Systems Process/Theory
- Spread and Sustainability
- Social Movement and Large-Scale Change
- Culture of Innovation and Thinking Differently
- Teamwork and Communication
- Strategies for Engaging Patients and Families
- Group Facilitation, Conflict Resolution and Leadership Skills
- Coaching and Mentoring for Improvement Skills
- Cost and Quality Tools (ROI, Business Case, Allocative Efficiency)
- Management and Prevention of Adverse Events
- Disclosure of Harm
- Root Cause/Health Systems Safety Analysis
- Failure Modes Effects Analysis
- Successes in High Performing Healthcare Systems