Quality Café is a free one-hour lunch and learn series that takes place on the 3rd Wednesday of every month at 1200 PT. Each Café features a new guest and topic related to improving quality of care.
Are you passionate about improving how health care is delivered? Come to Quality Café! We invite all health care professionals, patients, organizations, and educators to join our online conversation.
Quality Café is a continuation of our formerly-named Virtual Learning Opportunities webinar series. Click here to view recordings of previous webinars.
1200 – 1300 PT
|Implementing Acronyms: Using ADDIE and PDCA to Develop an Award-Winning Training Course
Breaking the news of a loved one’s death is never easy but, until recently, primary care paramedics throughout British Columbia did not have any training on how to deliver or deal with death notifications and how to care for the family members that are being notified.
That’s why the Clinical Education program within the Emergency and Health Services Commission began developing an educational course with the BC Ambulance Service and external agencies. Developing a course that is robust and meets the needs of both experienced and novice participants was difficult. During this Quality Café, hear five stories that demonstrate how the Learning Design team used the ADDIE (Analysis/Design/Development/ Implementation/Evaluation) model and the PDCA (Plan/Do/Check/Act) process for continuous improvement.
The course was immediately impactful. The EHSC and BC Ambulance Service are already fielding inquiries from across North America regarding the course’s availability and the course’s development team is freely offering advice, outlines, materials and training components.
And, in 2012, the program won a BC Quality Award in the Excellence in Quality – Coping with End of Life category.
|Don Hong, ACP
BC Emergency Health Services
1200 – 1300 PT
|Listening to Our Patients’ Voices: Experience of Care in the Acute IP Sector
Do you conduct patient experience surveys but struggle with translating your results into action?Between October 2011 and March 2012, all of BC’s 80 acute care hospitals participated in the province`s third province-wide, coordinated survey of patient experience and satisfaction of quality of care. Respondents receiving maternity, paediatrics, medical and surgical care as well as rehabilitation services provided feedback.
At this Quality Café, learn about the survey’s results, which are available at the unit level, as well as for each hospital, health authority and the province. You will also be challenged to think about how you can implement tests of change to measure and improve the experience and satisfaction of your acute inpatients.
Patient-Centred Performance Measurement & Improvement,
BC Ministry of Health Services and Providence Health Care
Click here for information about the BCPSQC’s online training system, WebEx, including how to set up WebEx on your computer, and tips on how to improve your WebEx experience.
If you have any technical difficulties, please email firstname.lastname@example.org or the WebEx help line at 1-866-229-3239 (U.S. and Canada Toll-Free).
Download the WebEx App for Your Smartphone or Tablet
Click here to download the free Webex app.