Date Published: April 21st, 2016
Driver diagrams are a really cool tool that help take your lofty aim and break it down into manageable change ideas. They help move your team from vision to action. As an added bonus, they can change as rapidly as the complex, adaptive system that you work in. If you…
Date Published: January 17th, 2020
SQAN Webinar | January 2020 We are only human – so let’s talk about those human skills! The world of health care is a busy one, so why should you devote any time to teaching interpersonal skills like leadership, decision-making and communication? In this webinar, presenter Rhona Flin identifies the…
Date Published: June 21st, 2018
If you want to sustain a culture of patient safety that includes feeling comfortable to talk about concerns in order to learn and improve, why not use organic networks? Used alongside formal ways of knowledge dissemination and translation, informal social networks in health care can work to enhance patient safety…
Date Published: July 19th, 2018
How can we ensure our quality improvement efforts are leading to system-wide benefits? An important part of this process is sharing our results and lessons learned with others. One great way of doing this is presenting your QI project at a local, provincial, or even a national conference. Most often,…
Date Published: October 18th, 2018
The terms patient activation, patient engagement and patient experience are often used interchangeably within our health care system, but they are distinct concepts. In this Quality Café, Cathy Almost and Claire Snyman describe the differences between these three concepts while highlighting how each is a vital part of ensuring a…
Date Published: January 16th, 2019
How can we improve patient satisfaction and patient outcomes while also increasing our joy, collaboration and enjoyment at work? Improving workplace culture not only helps you enjoy your individual work, but also has huge benefits for patients, their outcomes and the health care system as a whole. In this Quality…
Date Published: March 21st, 2019
BC health system partners have signed the Declaration of Commitment on Cultural Safety and Humility in Health Services with the First Nations Health Authority (FNHA). The initiative was led by a landmark commitment from the BC Ministry of Health and all six health authorities in 2015. In 2017, all 21…
Date Published: April 18th, 2019
Many of today’s lesbian, gay, bisexual, transgender, queer and two-spirit (LGBTQ2S+) seniors have experienced a lifetime of discrimination based on their sexual orientation and/or gender identity and expression. LGBTQ2S+ seniors may feel anxious about the increased vulnerability and loss of independence that can accompany aging. Some fear that they will…
Date Published: June 5th, 2019
Engaging stakeholders – whether patients and family members or those working within the health care system – is a vital component of any quality improvement initiative. Engaging physicians requires unique considerations given their organizational status, time constraints and position as the interface between patients and health care system leaders. In…
Date Published: July 19th, 2019
While it may go without saying that social networks have become an important part of learning and communication, it can be a challenge to break through the cluttered social media landscape and effectively deliver the right information to the right people. You’ve got your accounts set up, you’ve sent a…
Date Published: September 20th, 2019
Supporting change of any kind has long been identified as a challenge in health care – from adopting best practices, to supporting patients to follow medical advice, to teaching students and residents to use competency-based approaches, to working with colleagues and teams. All of these roles demand that health care…
Date Published: November 13th, 2019
We often save innovative facilitation techniques for special occasions – conferences, public dialogues and other collaborative events. However, we can also use these techniques to free our regular meetings and interactions from the behaviours and challenges that limit our excitement and innovation. In this Quality Café, Anthony Gagné and Cathy…
Date Published: June 17th, 2020
So What Does Quality Mean, Anyway? Using the Updated BC Health Quality Matrix | June 2020 As the health care system resumes services which were reduced during its response to COVID-19, we know they will include new ways of planning, assessing and improving care. The updated BC Health Quality Matrix…
Date Published: May 1st, 2018
Have you ever wondered why your rationally sound project proposal failed to get traction with decision makers? Behavioural economics is a field that combines economics with psychology to influence decision-making and design more effective interventions. For quality improvement, using behavioural economics can help us design successful projects, based on what…
Date Published: August 19th, 2020
Moving the Dial in Patient Safety: The Path from Risk Management and Quality Improvement to Safety II, Resilience and Restorative Practices in Health Care | August 2020 This webinar will explore new frontiers in safety science that may reduce harm to patients, families, communities and healthcare providers after serious adverse…
Date Published: November 19th, 2020
Are you feeling resilient today? What exactly do we mean by resilience? Is the resilience of individuals different from organizational resilience? What does research tell us about the resilience of systems, organizations and teams? How can you use the Resilience Assessment Grid (RAG) to better understand the way systems respond…
Date Published: December 16th, 2020
As the health care system provides care and responds to COVID-19, there have been gaps in service identified by health care providers, patients, families and the public. In establishing a person- and family-centred approach to care delivery, Susan Heathcote and Elizabeth Baron from Vancouver Coastal Health’s Client Relations and Risk…
Date Published: January 20th, 2021
The projected burden of cancer on Vancouver Island is expected to rise by 39% by 2030[i]. In addition, because of improved cancer care, patients who are diagnosed with cancer are receiving more treatments and living longer. BC Cancer (within the Provincial Health Services Authority) delivers cancer care in collaboration with…
Date Published: February 18th, 2021
It has been a challenge to prioritize initiatives to meet the diverse needs of Northern BC communities – without a networked approach to planning and prioritization, health care service areas are placed in competition with one another instead of working in tandem. The Learning Health System (LHS) is a strategy…
Date Published: March 24th, 2021
Leading the design of improvement initiatives and supporting everyone involved to choose to do work in a new way involves leadership, structure and art. Join us to learn about the experience of change, practical approaches to support people through change and the art of building commitment and connection to new…
