Date Published: January 20th, 2021
The projected burden of cancer on Vancouver Island is expected to rise by 39% by 2030[i]. In addition, because of improved cancer care, patients who are diagnosed with cancer are receiving more treatments and living longer. BC Cancer (within the Provincial Health Services Authority) delivers cancer care in collaboration with…
Date Published: December 16th, 2020
As the health care system provides care and responds to COVID-19, there have been gaps in service identified by health care providers, patients, families and the public. In establishing a person- and family-centred approach to care delivery, Susan Heathcote and Elizabeth Baron from Vancouver Coastal Health’s Client Relations and Risk…
Date Published: June 22nd, 2017
How do best practices “move” from care site to care site? Why do some very effective practices never gain traction while others seem to spread effortlessly? Promoting the adoption of best practices to improve health care quality can be difficult and time-consuming. By understanding how information travels through informal professional…
Date Published: June 17th, 2020
So What Does Quality Mean, Anyway? Using the Updated BC Health Quality Matrix | June 2020 As the health care system resumes services which were reduced during its response to COVID-19, we know they will include new ways of planning, assessing and improving care. The updated BC Health Quality Matrix…
Date Published: September 22nd, 2017
This “back-to-school”-themed session is presented by student leaders from IHI Open School chapters at UBC, UBC Okanagan (UBCO) and the University of Northern British Columbia (UNBC). They share how post-secondary students can develop and practice their quality improvement skills while in school, and highlight resources and opportunities for hands-on experience….
Date Published: January 16th, 2019
How can we improve patient satisfaction and patient outcomes while also increasing our joy, collaboration and enjoyment at work? Improving workplace culture not only helps you enjoy your individual work, but also has huge benefits for patients, their outcomes and the health care system as a whole. In this Quality…
Date Published: August 19th, 2020
Moving the Dial in Patient Safety: The Path from Risk Management and Quality Improvement to Safety II, Resilience and Restorative Practices in Health Care | August 2020 This webinar will explore new frontiers in safety science that may reduce harm to patients, families, communities and healthcare providers after serious adverse…
Date Published: November 22nd, 2021
Health care services really improve when you tap into the power of partnerships between health care teams and patients, families and caregivers. Join our next Quality Café to explore how to actively engage patients, families and caregivers in your quality improvement work. We’ll learn about the top two things to…
Date Published: June 21st, 2018
If you want to sustain a culture of patient safety that includes feeling comfortable to talk about concerns in order to learn and improve, why not use organic networks? Used alongside formal ways of knowledge dissemination and translation, informal social networks in health care can work to enhance patient safety…
Date Published: July 22nd, 2016
Standardization is sometimes seen from two extremes: a limitation of clinical autonomy that prevents people from using their best judgement to care for patients, or a technique that helps to ensure the application of best evidence, effective teamwork and communication, and consistency. In this webinar, Mark Graban, an internationally-recognized expert…
Date Published: May 16th, 2018
Now that you’ve selected your measures and started to collect data, what’s next? Identifying and understanding variation in data is critical to your quality improvement efforts. This second session in our two-part series will introduce you to foundational concepts regarding variation and quality improvement. Participants will learn the importance of…
Date Published: May 1st, 2018
Have you ever wondered why your rationally sound project proposal failed to get traction with decision makers? Behavioural economics is a field that combines economics with psychology to influence decision-making and design more effective interventions. For quality improvement, using behavioural economics can help us design successful projects, based on what…
Date Published: April 6th, 2018
Many of us who are leading improvement efforts in health care are faced with that inevitable question: how will we measure improvement? Choosing the right measure is foundational to all quality improvement work, from incremental changes to radical transformations, but it can difficult to know where to begin. This session…
Date Published: September 30th, 2013
We talk a lot about how culture shifts need to occur for improvement efforts to truly make impacts and become sustainable. But how can you change culture? Positive Deviance is an approach that can help. This ‘Ask an Expert’ Quality Café was recorded on September 27, 2013. Participants learned how…
Date Published: March 21st, 2017
Patient and health care partner collaboration results in improved patient safety, better health outcomes, reduced health care costs, and better care experiences for patients and care providers. But how do you ensure that patients are equal partners? Watch to learn from people involved with the Patient Voices Network, who will…
Date Published: April 20th, 2017
Have you ever had to work up the courage to give someone feedback, because you hated to deliver “bad news”, even in a nice way? Have you ever been given a “compliment” that somehow made you feel worse? Or have you ever been on the receiving end of gossip about…
Date Published: October 18th, 2018
The terms patient activation, patient engagement and patient experience are often used interchangeably within our health care system, but they are distinct concepts. In this Quality Café, Cathy Almost and Claire Snyman describe the differences between these three concepts while highlighting how each is a vital part of ensuring a…
Date Published: March 21st, 2019
BC health system partners have signed the Declaration of Commitment on Cultural Safety and Humility in Health Services with the First Nations Health Authority (FNHA). The initiative was led by a landmark commitment from the BC Ministry of Health and all six health authorities in 2015. In 2017, all 21…
Date Published: June 16th, 2016
Patient Journey Mapping (PJM) is a method of gathering feedback from the perspective of patients, families, and caregivers about their experiences in the health care system. It’s a hot topic right now: if you work in health care, you’ve probably heard of PJM, and maybe you’re even wondering if you…
Date Published: July 19th, 2019
While it may go without saying that social networks have become an important part of learning and communication, it can be a challenge to break through the cluttered social media landscape and effectively deliver the right information to the right people. You’ve got your accounts set up, you’ve sent a…
