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51 Search Results for Quality Café

Going Beyond the Basics of Digital Communications for Improvement

Date Published: July 19th, 2019

While it may go without saying that social networks have become an important part of learning and communication, it can be a challenge to break through the cluttered social media landscape and effectively deliver the right information to the right people. You’ve got your accounts set up, you’ve sent a…


Quality Café: Planning and Mapping Grassroots Engagement for Quality Improvement

Date Published: August 20th, 2021

Engaging diverse stakeholders is a critical component of grassroots improvement initiatives, where broad support can greatly impact project success or failure. Taking a well-planned and clearly articulated approach to this engagement can increase the likelihood of success by securing widespread support and commitment. Please join us for this Quality Café…


Quality Café: Virtual Process Mapping

Date Published: October 21st, 2021

Process mapping is a valuable tool that helps us understand the systems that our work occurs in, and how various stakeholder groups experience these systems in the real world. Traditionally, process mapping sessions occur face-to-face with stakeholders contributing to the final product, but the COVID-19 pandemic has forced us to…


Linking Ideas to Action with Driver Diagrams

Date Published: April 21st, 2016

Driver diagrams are a really cool tool that help take your lofty aim and break it down into manageable change ideas. They help move your team from vision to action. As an added bonus, they can change as rapidly as the complex, adaptive system that you work in. If you…


Maturing as a Learning Health System in Northern BC

Date Published: February 18th, 2021

It has been a challenge to prioritize initiatives to meet the diverse needs of Northern BC communities – without a networked approach to planning and prioritization, health care service areas are placed in competition with one another instead of working in tandem. The Learning Health System (LHS) is a strategy…


Integration of Research and Improvement

Date Published: September 23rd, 2016

Clinical research methods and quality improvement methods are different ways to apply the scientific method. Good research incorporates elements of quality improvement, and good quality improvement involves attention to research methods. More careful integration of these methods can accelerate improvements in health care and health. This Quality Café will focus…


Quality Café: Using Driver Diagrams to Plan Improvement Initiatives

Date Published: August 20th, 2021

Quality improvement initiatives are often complex, with seemingly unrelated change ideas being tested to hopefully improve the same area of the health care system. Driver diagrams are useful tools to break down and display many different change ideas while highlighting the relationship between different activities and the overall aim of…


The Science Behind Resistance

Date Published: October 25th, 2016

Have you ever been face-to-face with resistance to change? “This won’t work because….” Or “We can’t do that because…” Do these sound familiar? So many reasons not to change can stop you in your tracks! Join Quality Café to find out how people form opinions and the neuroscience behind why…


Quality Café: Ethical Considerations in Quality Improvement

Date Published: January 20th, 2022

How do core values impact how we design, implement and evaluate improvement projects? Quality improvement initiatives often directly influence care and services provided to patients and other stakeholders. This may require us to evaluate potential impacts and benefits against guiding core values which set the level of quality the project…


Making Your Data Stick: Keys to an Effective and Memorable Presentation

Date Published: January 19th, 2017

For many of us in health care, the word “data” comes up a lot. We are collecting it, improving it, disseminating it, and – above all – making decisions with it. But are we drawing the correct conclusions in time? And how can we present our data clearly to communicate…


Supporting Change Through Cognitive Coaching

Date Published: September 20th, 2019

Supporting change of any kind has long been identified as a challenge in health care – from adopting best practices, to supporting patients to follow medical advice, to teaching students and residents to use competency-based approaches, to working with colleagues and teams. All of these roles demand that health care…


Resilient Health Care Systems

Date Published: November 19th, 2020

Are you feeling resilient today? What exactly do we mean by resilience? Is the resilience of individuals different from organizational resilience? What does research tell us about the resilience of systems, organizations and teams? How can you use the Resilience Assessment Grid (RAG) to better understand the way systems respond…


The Science Behind Resistance II: Now What?

Date Published: December 15th, 2016

After October’s Quality Café, you asked for more concrete examples and strategies for recognizing resistance to change… That’s what we’re delivering in today’s webinar! With a lot of new information to digest, a key theme in the feedback we received was a desire for more examples to illustrate how awareness…


CLeARing a Path to Improved Care for Residents with Dementia

Date Published: November 17th, 2016

This Quality Café webinar explored some key factors for success in supporting health care teams with improvement using a collaborative model. The Call for Less Antipsychotics in Residential Care (known as CLeAR) is a provincially-coordinated initiative to improve quality of life for residents in long-term care by reducing inappropriate antipsychotic…


Design Principles for Health Care

Date Published: July 22nd, 2016

Sharing information can be a challenge: how much information to share, how to present it, who to target, what to say. And it’s not enough to have the information- you have to know how to package it clearly, creatively, and concisely. That’s where design principles come in! At this Quality…


Creating a Great Abstract for Your QI Work

Date Published: July 19th, 2018

How can we ensure our quality improvement efforts are leading to system-wide benefits? An important part of this process is sharing our results and lessons learned with others. One great way of doing this is presenting your QI project at a local, provincial, or even a national conference. Most often,…


Ensuring Inclusive, Appropriate Health Care for LGBTQ2S+ Seniors

Date Published: April 18th, 2019

Many of today’s lesbian, gay, bisexual, transgender, queer and two-spirit (LGBTQ2S+) seniors have experienced a lifetime of discrimination based on their sexual orientation and/or gender identity and expression. LGBTQ2S+ seniors may feel anxious about the increased vulnerability and loss of independence that can accompany aging. Some fear that they will…


Richmond Hospital’s Releasing Time to Care Story

Date Published: June 30th, 2014

Three medical units at Richmond Hospital began piloting Releasing Time To Care (RT2C) over two years ago. RT2C is an internationally-renowned program that empowers frontline nurses to come together to analyze their work environment and brainstorm ways to improve the quality of care for their patients. Teams at the hospital…


Using Liberating Structures to Embrace Positive Deviants

Date Published: October 31st, 2013

At last month’s Quality Café (you can watch the recording here), we learned how Positive Deviance can shift cultures so that improvement can truly make impacts and become sustainable. We also heard about how several little tools called Liberating Structures can help us embrace colleagues in our improvement work –…


The Art and Structure of Change Management

Date Published: March 24th, 2021

Leading the design of improvement initiatives and supporting everyone involved to choose to do work in a new way involves leadership, structure and art. Join us to learn about the experience of change, practical approaches to support people through change and the art of building commitment and connection to new…