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51 Search Results for Quality Café

SQAN Webinar | Embedding Relationship and Interpersonal Skills in the Surgical Setting

Date Published: January 17th, 2020

SQAN Webinar | January 2020 We are only human – so let’s talk about those human skills! The world of health care is a busy one, so why should you devote any time to teaching interpersonal skills like leadership, decision-making and communication? In this webinar, presenter Rhona Flin identifies the…


Game On! Using Gamification for Improving Care

Date Published: December 17th, 2015

Gamifi-what? It means using elements of games (like Monopoly, Angry Birds and Minecraft) and design in non-gaming contexts (like health care!). It’s rapidly spreading internationally as an exciting way to engage people in change. The BC Sepsis Network used gamification in its 150 Lives in 150 Days campaign (here’s a…


Interactive Handovers: Out of the Dark Ages

Date Published: May 23rd, 2014

All clinicians participate in handovers, and often several or more times a day, yet it is exceedingly rare that handover skills are taught or evaluated in any of the health professions, much less evaluated (in situ) in multi-disciplinary care settings. Compared to other safety critical industries such as commercial aviation,…


Reduce Resistance & Increase Engagement Part 1: How Does Our Brain Guide Our Reactions?

Date Published: January 17th, 2014

In November we learned about how to engage, inspire and change the behaviour of frontline staff by harnessing the power of extraordinary individuals. On January 15, we built on that by learning how to use neuroscience to reduce resistance and increase engagement in change! If something tastes good, we’ll eat…


Engaging Physicians in Your Improvement Initiatives

Date Published: June 5th, 2019

Engaging stakeholders – whether patients and family members or those working within the health care system – is a vital component of any quality improvement initiative. Engaging physicians requires unique considerations given their organizational status, time constraints and position as the interface between patients and health care system leaders. In…


Create a Foolproof Communications Strategy in 30 Minutes

Date Published: January 10th, 2018

It’s a common problem: you know you have an incredible service, event or program, but it just isn’t getting the engagement it deserves. You’re using all the usual methods of communication and amplifying your message, but the right people aren’t getting connected. You’re turning the volume up but no one…


Effective Meeting Management

Date Published: August 19th, 2016

For many of us, meetings are a fact of life. Yet far too many leave us feeling like our time was not wisely spent. This session will offer some tips and tools for planning an effective meeting that makes sure participants leave feeling engaged. Make sure you get the most…


Making It Stick: Planning for Sustainability

Date Published: May 13th, 2017

How many times have we made improvements, only to have things drift back to the way they were before? Creating sustainable change is one of the biggest challenges for improvers, and changes that don’t stick can actually do more harm than good. This interactive session explores the key drivers of…


Engaging the Frontline

Date Published: November 21st, 2013

The biggest challenge you may face when introducing a new system or pathway can be sustained support from the most influential individuals in health care: those working on the frontline. Physicians, nurses, Allied Health Professionals and other frontline workers bring advocacy, inspiration, peer-to-peer education, knowledge translation, and motivation to their…


Interactive Handovers: Talking the Talk to Keep Patients Safe

Date Published: November 24th, 2015

Miscommunication continues to be a central feature of a majority of serious adverse events. All clinicians “handover,” yet it is exceedingly rare that this skill is taught in any of the health professions, much less evaluated. Over the last five years a team at Interior Health has conducted both research…