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Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Companion Guide

Date Published: November 25th, 2021

This guide to creating culturally safe engagements was created from the voices of Indigenous (First Nations, Métis and Inuit) patient partners. We hosted an event centred around “What Matters to You in Indigenous Culturally Safe Patient Engagements?”, where we heard from Indigenous patient partners about what makes them feel comfortable…


Culturally Safe Engagement: What Matters to Indigenous (First Nations, Métis and Inuit) Patient Partners Pamphlet

Date Published: November 25th, 2021

This pamphlet on creating culturally safe engagements was created from the voices of Indigenous (First Nations, Métis and Inuit) patient partners. We hosted an event centred around “What Matters to You in Indigenous Culturally Safe Patient Engagements?”, where we heard from Indigenous patient partners about what makes them feel comfortable…


CLeAR Wave 2 – Final Evaluation Report

Date Published: November 10th, 2017

Clear’s second wave ran from September 2015 through December 2016, during which it was known as the Call for Less Antipsychotics in Residential Care.   To help participating care homes measure Clear’s impact, they divided residents into two groups: an “Original Cohort” of residents who were admitted prior to the…


Teamwork & Communication Action Series: Wave 2 Evaluation

Date Published: November 18th, 2019

In the past, the health care system has often focused on the technical skills of providers. However, a growing body of evidence highlights the importance of non-technical skills in patient outcomes and improving safety behaviour in the workplace. Non-technical skills include such elements as leadership, decision-making, situation awareness, communication and…


Patient Safety in Primary Care

Date Published: August 4th, 2014

As part of a broader primary health care framework, primary care is a service at the entrance to the health care system. It addresses diagnosis, ongoing treatment and the management of health conditions as well as health promotion, disease and injury prevention. Primary care coordinates the care of patients and…


Teamwork & Communication Action Series: Wave 1 Evaluation

Date Published: November 21st, 2017

Positive shifts in team culture are linked to improved clinical outcomes and patient satisfaction. Effective teamwork and communication in health care delivery can have an immediate and positive impact on patient safety and quality of care. These shifts also have tangible benefits for health care providers, teams and organizations by…


Clinical Care Management: 2014 Accomplishment Report

Date Published: January 21st, 2015

From 2010 to 2016, we supported change management and provided leadership within the Clinical Care Management (CCM) initiative, in partnership with the Ministry of Health and the province’s health authorities. CCM aims to ensure patients receive high quality, evidence-informed care by embedding continuous clinical improvement into everyday practice across the…


Provincial Evaluation of the Releasing Time to Care and Productive Operating Theatre Programs

Date Published: November 14th, 2017

In 2017, we completed a five-year evaluation of RT2C’s impacts in BC from 2012-2017. Promisingly, it revealed improvements in all four areas of program focus: patient experience, efficiency of care, safety and reliability of care, and staff well-being. The evaluation endeavored to answer the following questions: Is RT2C improving quality…


Journey Mapping Substance Use Treatment: Report

Date Published: March 12th, 2018

On April 14, 2016, Provincial Health Officer Dr. Perry Kendall declared a Public Health Emergency under the Public Health Act due to the unprecedented rise in deaths due to opioid overdoses in British Columbia. While significant improvements in care have been made since this declaration, the number of people dying…


Measurement Strategies for Improving the Quality of Care: A Review of Best Practice

Date Published: June 6th, 2013

Measurement is fundamental in order to understand and improve quality of care. Healthcare organizations already collect a plethora of information on performance and quality. Transformative advances in healthcare will require a greater understanding of how to use the information in a systematic, robust manner to inform and improve quality. The…


Summer Student Internship Program: 2018 Evaluation

Date Published: May 30th, 2019

In 2012, the BC Patient Safety & Quality Council created a summer internship program to expand students’ knowledge of quality and to provide opportunities to learn skills in quality improvement projects. Interns have been hosted in a variety of different health care organizations across the province (e.g., long-term care homes,…


Summer Student Internship Program: 2017 Evaluation

Date Published: April 26th, 2018

In 2012, the BC Patient Safety & Quality Council created a summer internship program to expand students’ knowledge of quality and to provide opportunities to learn skills in quality improvement projects. Interns have been hosted in a variety of different health care organizations across the province (e.g., long-term care homes,…


Quality Forum 2017: A Look Back

Date Published: August 4th, 2017

Quality Forum 2017 brought together more than 1,200 participants over its three days. First, a “pre-Forum day” featured two full-day sessions: we partnered with the Joint Collaborative Committees to examine how to improve patients’ primary, surgical and rural care journeys, as well as with the First Nations Health Authority to…


Quality Forum 2018 Report

Date Published: April 19th, 2018

Quality Forum 2018 brought together more than 1,200 participants over its three days. First, a “pre-Forum day” featured two full-day sessions: 180 people learned how to plan for and assess lasting change, and we again partnered with the Joint Collaborative Committees to examine successful and emerging initiatives and collaborative approaches…


Journey Mapping in Cancer Care Report

Date Published: January 29th, 2019

In fall 2018, three journey mapping sessions with adult patients, families and health care providers were led by the BC Patient Safety & Quality Council, in partnership with BC Cancer and First Nations Health Authority. The goals of the sessions were to inform whole-person cancer care throughout the entire care…


Leveraging Social Media to Drive Health Care Improvement in BC

Date Published: June 11th, 2015

A Summary of Findings and Insights for Implementation The BC Patient Safety & Quality Council and the University of British Columbia eHealth Strategy Office partnered to explore how social media can be applied in the BC context for improving the quality of health care and patient safety. This report outlines…


Education for Quality and Safety Leaders: A Needs Assessment and Program Review

Date Published: November 12th, 2012

The “Education for Quality and Safety Leaders” report supports the BC Patient Safety & Quality Council’s commitment to building capability for patient safety and quality improvement across BC’s health system. This report was developed with input from the Education and Capacity Building Working Group. Read the report summary. Download the…


NSQIP 2.5 Years After Startup: Is it Worth It?

Date Published: February 27th, 2015

In 2011, hospitals were offered the opportunity to join the most robust surgical outcome programs in the world. The National Surgical Quality Improvement Program (NSQIP), coordinated by the American College of Surgeons, has almost 480 hospitals enrolled from across Canada and the United States. A cornerstone of the program is…