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TEAM Framework: Evaluating Team-Based Care

Date Published: June 18th, 2021

Team Up! Team-Based Primary & Community Care in Action is a webinar and podcast series that aims to connect individuals and teams, identify tools to apply to current work underway and share experiences in team-based care across the province….


Connecting Earlier: Improving Cancer Care for Island Patients One Step at a Time

Date Published: January 20th, 2021

The projected burden of cancer on Vancouver Island is expected to rise by 39% by 2030[i]. In addition, because of improved cancer care, patients who are diagnosed with cancer are receiving more treatments and living longer. BC Cancer (within the Provincial Health Services Authority) delivers cancer care in collaboration with…


Partnering with Patients and Families in Patient Safety Incident Reviews

Date Published: December 16th, 2020

As the health care system provides care and responds to COVID-19, there have been gaps in service identified by health care providers, patients, families and the public. In establishing a person- and family-centred approach to care delivery, Susan Heathcote and Elizabeth Baron from Vancouver Coastal Health’s Client Relations and Risk…


Engaging Students in Quality Improvement

Date Published: September 22nd, 2017

This “back-to-school”-themed session is presented by student leaders from IHI Open School chapters at UBC, UBC Okanagan (UBCO) and the University of Northern British Columbia (UNBC). They share how post-secondary students can develop and practice their quality improvement skills while in school, and highlight resources and opportunities for hands-on experience….


SQAN Webinar | Building Resilient Systems for Surgical Improvement

Date Published: August 21st, 2019

SQAN Webinar | August 2019 In the world of surgery, pursuing improvements in quality of care while running day-to-day operations is hard. Whether you’re a physician, clerk, nurse or administrator, you may find that introducing improvements in one area negatively impacts others – or that the weight of competing initiatives,…


Webinar 11: Leading with Culture in First Nations Community Contexts

Date Published: November 6th, 2017

Webinar 11: Leading with Culture in First Nations Community Contexts First Nations in BC have practised traditional healing and wellness since time immemorial. Today, traditional wellness approaches have a vital role in improving overall health and wellness for First Nations. Services that are consistent with First Nations values and principles…


Patient Engagement Learning Series: The Evolution of Primary Care in British Columbia

Date Published: September 5th, 2019

As part of the Patient Voices Network’s Patient Engagement Learning Series, this webinar provides an overview of the work being done in primary care, specifically with the launch of Primary Care Networks in communities throughout the province. Laura Heinze, director of stakeholder engagement with the Ministry of Health, and Layton…


Webinar 10: Responding to Anti-Indigenous Racism in the Health Care System

Date Published: October 5th, 2017

Webinar 10: Responding to Anti-Indigenous Racism in the Health Care System With Yvette Ringham Cowan ​and Laurie Harding Stemming from a history of colonialism and ongoing racism in Canada, Indigenous people continue to experience many harms when trying to access health care. This presentation will take a closer look at…


International “What Matters to You?” Day Celebration Webinar

Date Published: June 6th, 2019

We’ve encouraged health care providers and patients to have “What matters to you?” conversations each and every day over the past year. On June 6, 2019, International “What Matters to You?” Day, we hosted a webinar to celebrate the genuine partnerships these conversations helped form! On the webinar, Joan Chaya…


So What Does Quality Mean, Anyway? Using the Updated BC Health Quality Matrix

Date Published: June 17th, 2020

So What Does Quality Mean, Anyway? Using the Updated BC Health Quality Matrix | June 2020 As the health care system resumes services which were reduced during its response to COVID-19, we know they will include new ways of planning, assessing and improving care. The updated BC Health Quality Matrix…


COVID-19 Through a Quality Lens: Community of Physicians Prove Together is Better

Date Published: September 17th, 2020

COVID-19 Through a Quality Lens: Community of Physicians Prove Together is Better | 2020-09-17 When the COVID-19 pandemic began in March 2020, the Ridge Meadows Division of Family Practice moved at rapid speed to help community family practices, speciality clinics and walk-in clinics practice safely. Soon after, local specialists also…


Harnessing Professional Networks to Spread Best Practices for Quality Improvement

Date Published: June 22nd, 2017

How do best practices “move” from care site to care site? Why do some very effective practices never gain traction while others seem to spread effortlessly? Promoting the adoption of best practices to improve health care quality can be difficult and time-consuming. By understanding how information travels through informal professional…


COVID-19 Through a Quality Lens: 911 and Treatment-in-Place in Long-Term Care

Date Published: July 30th, 2020

COVID-19 Through a Quality Lens: 911 and Treatment-in-Place in Long-Term Care | 2020-07-28 81% of COVID-19 deaths in Canada are occurring in long-term care (LTC) facilities. In response to the provincial health officer’s recommendation to mitigate acute care transfers for LTC residents when appropriate, the Provincial Transport Emergency Operations Centre…


Improving Patient Care and Joy at Work by Focusing on Team Culture

Date Published: January 16th, 2019

How can we improve patient satisfaction and patient outcomes while also increasing our joy, collaboration and enjoyment at work? Improving workplace culture not only helps you enjoy your individual work, but also has huge benefits for patients, their outcomes and the health care system as a whole. In this Quality…


Getting to Yes! Where Behavioural Science Meets QI

Date Published: May 1st, 2018

Have you ever wondered why your rationally sound project proposal failed to get traction with decision makers? Behavioural economics is a field that combines economics with psychology to influence decision-making and design more effective interventions. For quality improvement, using behavioural economics can help us design successful projects, based on what…


Measurement for Improvement II – Looking at Data Over Time

Date Published: May 16th, 2018

Now that you’ve selected your measures and started to collect data, what’s next? Identifying and understanding variation in data is critical to your quality improvement efforts. This second session in our two-part series will introduce you to foundational concepts regarding variation and quality improvement. Participants will learn the importance of…


Why Embrace Organic Social Connections?

Date Published: June 21st, 2018

If you want to sustain a culture of patient safety that includes feeling comfortable to talk about concerns in order to learn and improve, why not use organic networks? Used alongside formal ways of knowledge dissemination and translation, informal social networks in health care can work to enhance patient safety…