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Clinical Quality Improvement Lead

  • Organization First Nations Health Authority
  • Location Vancouver
  • Closing Date Open Until Filled

Opportunity – Part-time
Location – Sinclair Office – Metro Vancouver
Closing date – Open until filled

To apply:

    • Click on “Careers Portal”
    • Search for “Clinical Quality Improvement Lead” or job ID “505029”

FNHA Overview

The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders.

The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.

Position Summary

The Clinical Quality Lead supports the development and implementation of an FNHA framework, methodology and processes, including communication tools, to monitor, develop responses to and report on quality, care and safety issues using a two-eyed seeing perspective. Facilitates nursing service efforts to ensure that quality improvement and client experience activities are aligned with strategic priorities, are evidenced-based, complies with regulatory and accreditation standards, and uplifts Indigenous ways of knowing/being/doing.


  1. Provides leadership, education, coaching, and expert support for the application and integration of safety systems, regulatory standards, best practices, that reduces preventable harm.
  2. Builds engagement and participation with key stakeholders for improvement work with campaigns, unique communication strategies, or other innovative and creative initiatives.
  3. Fosters change across complex organizations through partnerships, relationships and networks across FNHA and other provincial health organizations.
  4. Manages projects and initiatives designed to promote client safety and quality improvement on organization wide, program-wide, and site-specific scale                    – Incorporates practices of high-reliability into evidence-based and wise care
  5. Works on all phases of project management (including, but not limited to: coordinating meetings; project planning; privacy impact assessments; ethics reviews; evaluation and monitoring of deliverables; presenting to internal and external audiences, preparing reports).
  6. Supports the review of incident management system reports (Hailcista) to identify opportunities for system improvements; enact action to improve processes/systems to resolve reports.
  7. Supports the continued development of client safety indicators for tracking and trending incidents, and the incident management process.
  8. Evaluates both strengths and risks, assists in the identification and analysis of trends requiring organizational actions.

A Full Job Description is Available Upon Request


Education & Experience

  • Bachelor’s Degree in Nursing from a recognized university or an equivalent combination of education, training and experience with 5 to 7 years of relevant experience.
  • Additional training, education, or experience related to First Nations health and healing
  • One (1) year plus experience in rural/remote practice areas is preferred
  • Project Management training preferred

Occupational Certification

  • Current practicing registration with the British Columbia College of Nurses and Midwives (BCCNM)
  • Formal quality improvement, change management, and/or innovation training/education and certification (Quality Academy, IHI Improvement Advisor Certificate, ASQ Green or Black Belt in Lean Six Sigma) is preferred
  • Formal training in Patient Safety (e.g. CPPS, IHI Patient Safety Officer) is preferred

Knowledge, Skills & Attributes

Indigenous Understanding

  • Knowledge of and ability to apply an understanding of First Nations cultural principles and protocols in work and healthcare practice situations
  • Knowledge of diverse traditional First Nation’s healing practices
  • Knowledge of and ability to articulate and envision the Two-eyed seeing approach to nursing practice, healthcare, and quality improvement
  • Knowledge of the impacts of ongoing colonization and racism, inequities in health, the determinants of health and illness, on the health and wellbeing of First Nations individuals, families and populations


  • Ability to demonstrate effective communication processes that centers reconciliation, co-learning, growth and compassion in verbal and written formats.
  • Demonstrated commitment to work across boundaries, look for collective success, listens, involves, respects and learns from the contribution of others
  • Exceptional leadership skills with proven ability to drive change in proactive manner
  • Ability to listen, counsel, and address challenging and distressing situations (moral, emotional, spiritual, etc)

Analysis and Synthesis

  • Strategic thinking with the ability to apply Two-eyed seeing and synthesize critical thinking from multiple perspectives and ideas to develop new insights and approaches
  • Comprehend, analyze, synthesize, and evaluate complex information including expertise in unique challenges of rural/remote practice

Project and Program Management

  • Experience in the facilitation, mentorship, and coaching of groups to support their planning and decision-making with respect to service improvements
  • Demonstrated organizational skills and the ability to plan, prioritize, and carry out work assignments within deadlines, together with analytical and creative problem-solving skills


The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals with Indigenous ancestry (First Nations, Inuit, Métis).

What You Can Expect From Us

Joining our family means joining an organization that supports personal growth, in-house training, a paid volunteer day and a unique full-day orientation program.

Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.

As a health and wellness organization, the First Nations Health Authority has aligned with the Provincial Public Health Order released on October 14, 2021. We have a mandatory COVID-19 vaccination policy for all employees at First Nations Health Authority. This policy requires all employees to be fully vaccinated against COVID-19. If selected for employment, you will be required to provide proof of vaccination by providing a copy of your BC Vaccination Card Passport with the QR code.

Please note that only those applicants shortlisted will be contacted.