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Engagement Leader, Patient & Public Engagement

  • Organization BC Patient Safety & Quality Council
  • Location Northern Interior or Northeast Health Service Delivery Areas in Northern BC
  • Closing Date August 17, 2018

Permanent (0.8 – 1.0 FTE)

Click here to download this job posting as a PDF.

Do you love creating order out of chaos and helping others? The BC Patient Safety & Quality Council (BCPSQC) is seeking an enthusiastic Engagement Leader to join our team.

We are a highly networked organization that thrives on relationships, trust, collaboration and credibility. Collaboration and excellent team work skills are a must. The ability to shift quickly between priorities and produce materials while meeting multiple deadlines is essential. This role demands an entrepreneurial individual with a high level of discretion, empathy and self-motivation. Our pace is fast, our processes fluid, and our environment less than traditional. We are looking for someone who operates with an extremely high level of detail and organization.

You will represent the Council in a spirited and professional manner, whether it is lending your skills to one of our many initiatives, or helping us connect with and engage patients, the public and health professionals across the province. No two days are alike, and you will navigate your way with confidence, problem-solving skills and humour.

Role Summary

The BC Patient Safety & Quality Council supports those passionate about the health care system, from patients, family members and the public to practicing clinicians and administrators, to improve the quality of care for patients, residents and families.

The Engagement Leader is responsible for leading work within the Council’s patient and public engagement strategy. This includes recruitment, orientation, and providing support to patient partners to engage in health system transformation through the Patient Voices Network, in collaboration with diverse stakeholders including health authorities, physician collaborative committees, NGOs, universities and other partners. Reporting to the Director, Patient & Public Engagement, the Engagement Leader will work as part of a team to develop the patient and public engagement strategy, and sustain a province-wide Patient Voices Network in order to engage and support the participation of citizens in health system changes and improvement initiatives at the local, regional and provincial levels. The Patient Voices Network is a community of BC patients, families, caregivers and friends who wish to use their experiences for positive change to the health care system. This position collaborates and communicates with site and community leaders, clinical teams and leadership teams to ensure they are engaged in the cultural change and focuses on the individual, organization and system levels of engagement and the core principles of patient- and family-centred care. The Leader oversees the development of a network of engaged citizens within a designated health region working with the Ministry of Health, health authorities, patients, physicians, academic partners and other health improvement organizations to support patient engagement in system and program redesign.

Key Accountabilities

  • Promotes BCPSQC vision and values with stakeholders by building relationships through clear and effective communication with partners and facilitating consensus on matters related to the engagement and support of citizens in pursuit of health system changes and improvement initiatives at the local, regional and provincial levels.
  • Supports the design and implementation of engagement education, training, change management and communications strategies for BCPSQC initiatives, including leadership and support to working groups as required.
  • Providing virtual and on-site consultative coaching, mentorship and appropriate quality improvement (QI) training (methodology, tools and processes) to program participants and project teams, based on their needs.
  • Develops and implements outreach strategies to recruit citizens and volunteers from diverse communities. Coordinates and administers intake process for patient volunteer participation in the Patient Voices Network.
  • Develops and delivers volunteer training and orientation materials and sessions. Facilitates relevant activities in support of the meaningful engagement, participation and retention of patient, family and public volunteers in local, regional and provincial patient engagement opportunities. Responds to inquiries and issues, and provides leadership and consultation to ensure resolution as appropriate.
  • Contributes to process improvement and outcome evaluation by identifying and evaluating new initiatives, developments and trends within community engagement. Liaises with other members of the Council team and applies change management strategies and methods to patient and public engagement and measurement.
  • Collaborates with site, geographic, program leaders and providers, and corporate service leaders to identify opportunities for engagement of patient partners.
  • Engages health authority leaders and clinical care teams in identifying opportunities to collaborate with patient partners on how to improve care and services provided to meet the needs of patients/clients and their families.
  • Monitors practice trends, identifies opportunities that promote innovation and partnerships with patients for improvement, and supports the consistent delivery of patient-focused quality care. Collaborates with organizational partners to lead the implementation of change management initiatives related to patient- and family-centred care, assess impact and evaluate outcomes.
  • As a contributor to the Council’s team, participates in the development of an event and community partnership strategy aimed at increasing awareness within target groups. Represents BCPSQC at a variety of events in order to promote engagement.


  • A level of education, training and experience equivalent to a master’s degree in Health Sciences, Community Development, Social Work or Health Management and five (5) years of experience in program evaluation, community capacity building, or a health-related discipline, or an equivalent combination of education and experience.
  • Some travel is required. Valid BC Driver’s Licence with a satisfactory driving record and access to a reliable vehicle is essential.
  • Values diversity and difference, operates with integrity and openness.
  • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contributions of others.
  • Understanding of the analytical requirements of measurement for improvement.
  • Uses evidence to make improvements, seeks out innovation.
  • A strategic thinker who is able to synthesize and align multiple ideas, strategies to develop new insights and approaches to change.
  • Knowledge of the provincial and Canadian health care system, including demonstrated experience working with First Nations and Aboriginal communities.
  • Exceptional facilitation and public presentation skills, and knowledge of adult education models.
  • Ability to use a variety of influence styles and tactics appropriate to the context to influence thinking, attitudes and behaviors.
  • Ability to anticipate obstacles, use logic to make conclusions and develop an appropriate course of action.
  • Ability to work a flexible schedule with occasional travel within the region, including travel to attend planning meetings.
  • Proven leadership abilities, including relationship-building, negotiation, tactful and diplomatic communications skills, conflict management and consensus-building.
  • Excellent oral and written communications skills.

Email resume and cover letter by August 17, 2018 to:

Teresa Bissenden, Director, Patient & Public Engagement
BC Patient Safety & Quality Council

Note: Only short-listed candidates will be contacted; others will be kept in our database for future consideration.