Practice Improvement Coach, North
- Organization Doctors of BC
- Location Northern BC (Remote Work)
- Closing Date Open Until Filled
DEPARTMENT: Engagement & Quality Improvement (EQI)
The Engagement and Quality Improvement (EQI) Department works in large part to support the Joint Clinical Committees (JCCs) which include the: General Practices Services Committee (GPSC), Shared Care Committee (SCC), and Specialist Services Committee (SSC). EQI is comprised of four centres of expertise: Primary & Community Care Transformation, Quality Impact, Facility and Community Engagement and JCC Alignment. Driven by collaborative relationships between the Ministry of Health and Doctors of BC, and captured under the Physician Master Agreement, they are a group focused on developing and leveraging relationships, sharing knowledge and lessons learned and working together towards common goals to support improved patient outcomes, increased professional satisfaction and decreased system costs.
THE TEAM: Practice Infrastructure Team, Primary & Community Care Transformation Team
The Primary & Community Care Transformation Team serves the requirements of the General Practice Services Committee (GPSC) (a partnership between Doctors of BC and the provincial government) and its programs and initiatives to transform the primary care system.
Within the Primary & Community Care Transformation team, the Practice Infrastructure Team provides quality improvement (QI) and health technology (HT) practice supports that enable doctors and teams to realize the attributes of the Patient Medical Home and to participate in Primary Care Networks.
HT Practice Supports include the design and delivery of HT advisory services and resources focused on EMR technical and network issues, privacy and security postures, the appropriate use of virtual care, and engagement of physicians to optimize the adoption of health technology in practice.
QI Practice Supports include development of tools and resources focused on the implementation of panel management, team based care, patient experience, and alternative payment models to enable proactive and preventative care.
Practice Support services are delivered directly to family physicians, primary care teams, and Divisions of Family Practice by skilled coaches, peer mentors, and program staff.
THE JOB: Practice Improvement Coach
Reporting to the Manager, Practice Support Service Delivery the Practice Improvement Coach supports improvements in primary care in the family practice setting while developing quality improvement capacity across practice teams through a tailored practice facilitation approach. The Practice Improvement Coach relies on key skills in QI methodology, coaching and facilitation expertise, and change management principles to enable doctors to adopt the attributes of the Patient Medical Home and sustain practice improvements.
The Practice Improvement Coach is part of a larger support team (including Health Technology Coaches, Panel Management Coaches, peer mentors and program staff) that provides high quality practice support services. Additionally, the Practice Improvement Coach works closely with key partners (e.g. Divisions of Family Practice, health authorities, Ministry of Health, etc.) in the community to deliver practice support services in alignment with GPSC direction and practice and community needs to realize the attributes of the Patient Medical Home and Primary Care Networks.
WHAT SUCCESS LOOKS LIKE
Relationship Building (A):
- Build common understanding of issues and priorities between client groups.
- Ability to set shared objectives necessary for obtaining feedback and assistance.
- Frame issues to present opportunities and difficulties.
- Maintains effective communication by sharing ideas, best practices, trends and exploring opportunities with client groups.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
- Seeks referrals from others with relevant expertise and influence.
Change Advocate (A):
- Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment
- Partners with leaders to identify opportunities for significant process enhancements and recommends changes that impact the strategic direction.
- Seek out opportunities for alignment with other efforts.
- Ability to set expectations for monitoring and feedback systems and reviews performance trends.
- Ability to evaluate progress and involve peer and team members in analyzing strengths and weaknesses in performance.
- Looks to improves efficiency by spearheading pilots and planned functional change initiatives.
Leading Self (I):
- Adapts approach without feeling own agenda or outcomes have been compromised.
- Challenges inefficient/ ineffective work processes and offers constructive alternatives.
- Analyzes work errors, successes and failures and sets learning strategies to rectify and increase knowledge.
- Ability to adapt to changing workload priorities, effectively reprioritizing or deferring tasks in line with operational and strategic goals.
Strategic Thinking (I):
- Occasionally works outside established practices and procedures as required to ensure effectiveness/efficiency.
- Applies prior knowledge, models, tools, and techniques to analyze and deeply understand issues and recognize connections, patterns, and trends.
- Determines the direction and develops short-term strategies for programs that are consistent with key organizational priorities and values.
- Understands the position of Doctors of BC in the larger world context, conveying a thorough understanding of the organization’s strengths, weaknesses, opportunities and threats.
Executive Presence (A):
- Demonstrates responsiveness and respectfulness while partnering with client group.
- Ability to see the big picture in all situations and bring others on board with one’s own ideas and actions.
- Responds constructively in high pressure situations, using confident body language to captivate the attention, interest and respect of others.
- Understands diverse internal and external interest groups and power bases within the working environment to lead and negotiate most effectively.
- Thinks before speaking and states own perspective confidently but diplomatically despite potential challenge from influential third parties.
Doctors of BC Team Member:
Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.
WHAT YOU BRING
- A Bachelor’s degree in Health Services, Health Information Management, Business Administration, or related field and 3-5 years of experience or an equivalent combination of education and experience.
- A solid understanding of the BC health system and the operational context of primary care. Experience working directly in a family practice or in a supporting role an asset.
- Demonstrated understanding and application of quality improvement methodologies, ideally in health care settings, including the ability to understand the linkages between workflow and structured data capture and meaningful reports, extract and utilize measures, and evaluate success and motivate providers and teams
- Successfully applied coaching approaches to encourage individuals and teams to improve; using questions and providing constructive feedback
- Familiar with one or more EMR and in particular the clinical/operational role of specific functionalities such as creation of registries, scheduling and visit flow, and registry-based recalls.
- Understand the BC health care system and how this shapes the primary care operational model including the financial incentives and patient conditions and journeys that define processes, team roles and structures.
- Experience and training in change management principles to guide awareness of the people side of change to achieve project success; assists others to recognize individual change readiness and use coaching techniques to build commitment.
- Skilled at facilitating small group sessions; skilled at preparing for effective meetings and using methods and questioning skills to maximize group participation.
- Demonstrated ability to work effectively in and across teams; develop trusting working relationships with others, brings out the best in others and is not afraid to ask for help
- A passion for improving primary care and supporting physicians to enhance their professional practice. Brings a service orientation, anticipating, recognizing, and exceeding customer expectations within a defined scope.
- Skilled at navigating a variety of personalities and social circumstances – knows when to adjust communication styles to meet the emotional state or cultural climate with an understanding of the dynamics within a practice team.
Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.
Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.
At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.
Named as a Best Workplace™️ in Canada for four consecutive years, it’s our people and the spirit they bring to the workplace that makes us such a Great Place to Work.
Together, we make a difference so our doctors can make theirs. Join us today!