Primary Care Network Manager
- Organization Comox Valley Division of Family Practice
- Location Comox Valley
- Closing Date Open Until Filled
The Comox Valley Division of Family Practice is offering an exciting opportunity for a Primary Care Network (PCN) Manager to support the developing PCN Network. This is a full-time position with flexible work hours. Some early morning meetings are required monthly. Due to current COVID-19 constraints, it is anticipated that the role will largely be performed from home, although some work out of the Division office (St. Joseph’s Hospital campus, Comox) and other locations within the Comox Valley PCN will be required once COVID restrictions are lifted.
Divisions of Family Practice were created through collaboration between the Ministry of Health and the BC Medical Association (Doctors of BC) and are community-based groups of family physicians working together to achieve common health care goals. The Comox Valley Division of Family Practice represents primary care physicians across multiple settings in Courtenay, Comox, Cumberland, and Denman and Hornby Islands. Associate members include retired family physicians, family medicine residents, other specialists, nurse practitioners and midwives.
The Primary Care Network (PCN) Manager is responsible for operationalizing the development of the Comox Valley Primary Care Network Initiative. This includes supporting the implementation of the local PCN in accordance with the strategic direction of the PCN Steering Committee towards the achievement of the attributes of the PCN.
The PCN Manager will work closely with all partners including the Comox Valley Division of Family Practice team and its members, Island Health leadership and staff, First Nations Health Authority representatives, Patient Medical Home (PMH) representatives, Indigenous representatives, including the K’ómoks First Nation, Métis and Urban Indigenous, Patient Voices members, UBC Pharmacy program, and community agencies/organizations in development and implementation of the PCN as follows:
- Responsible for the overall project management of implementation of operations and initiatives of the Comox Valley PCN.
- Responsible for the overall program management of approved PCN services including leadership in PCN-related risk management, financial budgeting and reporting, program reporting, communications, and quality improvement.
- Provides leadership in program development and evolution of the PCN.
- Responsible for management of PCN Administrative team members.
- Demonstrates and promotes a commitment to cultural safety and humility within the PCN.
- Actively participates and supports the effective governance of the PCN by supporting the steering committee and working groups.
- Develops and maintains strong relationships with physicians, their office teams, and allied care providers, particularly those that are part of the PCN.
- Establishes and monitors the necessary operational procedures/resources (e.g., Care Provider schedule, PCN Handbook).
- Works in collaboration with the change management resources available to ensure effective change management through engagement of all people impacted by implementation of the PCN including health care providers, First Nations and other Indigenous people and communities in the PCN.
- Develops & supports establishment of evaluation processes, including working with existing PMH evaluation frameworks.
- Supports alignment of the PCN initiative with other services in the community.
- Participates in identifying opportunities for improvement to facilitate access and improved quality of care for populations served by the PCN.
- Promotes positive communications and collaborative practice to improve efficiencies and works with team to resolve conflict as required.
- Works collaboratively with representatives from the partners, the Ministry, and other communities.
- Other sundry duties as assigned.
The PCN Manager will be accountable to the PCN Steering Committee for the implementation of the Comox Valley PCN Service Plan.
- Post-secondary degree in a health or leadership related discipline. Master’s degree in a relevant health or administrative field preferred. Experience in program/project management and/or community development will be considered an asset. Other combinations of education and experience may be considered on a case-by-case basis.
- A minimum of five (5) years previous collaborative and distributed leadership experience, ideally in a health care setting.
- Demonstrated experience in integrated service delivery design, project and program management, implementation, and evaluation.
- Demonstrated experience working in complex systems.
- Demonstrated experience with budgeting, reporting, financial management.
- Demonstrated experience in team leadership.
Skills and Attributes
- Demonstrated commitment to positive, collaborative, interdisciplinary teamwork.
- Ability to analyze, synthesize and clearly communicate complex information.
- Demonstrated excellence in communication, including listening, written and oral communication skills.
- Demonstrated ability to bring diverse perspectives together to reach consensus in support of common agendas.
- Demonstrated project and program management skills.
- Demonstrated awareness of and strength in best-practices in conflict management approaches.
- Ability to multitask and prioritize in a fast-paced changing environment.
- Strong organizational, decision-making, and problem-solving skills and attention to detail.
- Ability to display independent judgment.
- Ability to respect and promote confidentiality.
- Ability to perform the duties of the position on a regular basis throughout the Comox Valley, including evening and early morning meetings.
- Demonstrated ability to function in a computerized and virtual environment.
Visit the Comox Valley Divisions of Family Practice Website to apply.
Note: This position is subject to a current Criminal Record Check, Child Abuse Registry Check and Adult Abuse Registry Check.