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Program Assistant, Learning & Capability Development

  • Organization BC Patient Safety & Quality Council
  • Location Vancouver, BC
  • Closing Date May 17, 2021

Permanent, Full-Time

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Role Summary

Our work leads to better health care for British Columbians. Using evidence-informed strategies, we shift culture, improve clinical practice and advance person- and family-centred care to support high quality care for every person in our province.

We are looking for an energetic and skilled Program Assistant to join our Learning & Capability Team which develops and delivers educational programs to build improvement capacity in the province. The team supports healthcare personnel to develop the knowledge, skills and confidence to lead improvement efforts, and are looking for a tech-savvy Program Assistant to coordinate and support the delivery of these opportunities including technical support for webinars, virtual meetings and website content updates. The Program Assistant also provides confidential administrative support for the Director of Learning & Capability Development and contributes to the operations of our organization alongside others in similar roles.

Key Accountabilities

  • Maintains a coordinated and up-to-date calendar for the Director’s appointment schedules by determining urgency and nature of requests, scheduling and making necessary arrangements, and resolving time conflicts. Coordinates appropriate travel and accommodation arrangements for Director’s attendance at conferences and meetings, confirms reservations, and establishes an itinerary.
  • Responds to verbal and written communication and liaises internally and externally to respond to, share information, clarify details, and ensure follow-up by relevant personnel on emergent issues.
  • Produces timely, accurate and well formatted documents using various word processing, spreadsheet and presentation software packages, including creation of tables, spreadsheets, presentations and reports. Enters and collects data and compiles relevant statistical information and reports.  Drafts agendas, gathers background materials, attends and records proceedings, prepares and distributes minutes, and takes follow-up actions.  Maintains a bring-forward system.
  • Assists in budget development and monitors expenditures, authorizes expense reimbursements and invoices up to a pre-determined limit, and develops an expenditure tracking system for those expenditure invoices qualifying for reimbursements from various third parties. Completes purchase requisitions/online purchasing and forwards for processing, and ensures invoices are authorized for payment and submitted for payment.
  • Completes and submits eForms for designated Leaders; processes timekeeping for assigned staff; and liaises with Finance, Payroll and Human Resources as necessary.
  • Provides project support, researches information, tracks statistical data, and compiles and analyzes data involving new projects, and the interpretation and application of policies and procedures.


  • A level of education, training and experience equivalent to Grade 12 plus graduation from a formal secretarial program plus three (3) years recent related experience.
  • Ability to work both independently and collaboratively, resolve administrative issues/problems, prioritize workload, and to be flexible to meet and adapt to changes in organizational priorities.
  • Demonstrated ability to use Microsoft Office applications, including word processing, spreadsheet and presentation software, at an advanced level.
  • Organizational skills and ability to prioritize workload and work under time pressures to meet deadlines.
  • Ability to communicate effectively both verbally and in writing, including the ability to respond professionally, courteously, and in a clear manner.
  • Demonstrated interpersonal and time management skills.
  • Demonstrated ability to record and transcribe minutes of meetings.
  • Ability to type 60 words per minute.


Please send your resume and cover letter by 1700 on May 17, 2021 to:

Nancy Falconer
Director, Learning & Capability Development

Short-listed candidates will be contacted; others will be kept in our database for future consideration.