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Quality Improvement Lead, NW

  • Organization Northern Health
  • Location Hybrid
  • Closing Date Open Until Filled

Click here to view the original posting and apply online.

Position Summary

If you are looking for friendly, supportive staff, work life balance and affordable living this may be just the opportunity that will take your career to a new level.

The Quality Improvement Lead provides quality improvement leadership and support within the Health Service Delivery Area (HSDA). The Quality Improvement Lead supports the development and implementation of HSDA plans consistent with strategic and operational plans and standards. The Quality Improvement Lead supports the development of structures and processes to advance quality and patient safety at Northern Health. The Quality Improvement Lead also works with the Continuous Improvement team to provide education and expertise on quality improvement methodologies and other principles, strategies, and tools used in the field of improvement science.

Starting salary will be approximately from $80,935 to $101,168 and will be based on education, training, experience, and salaries of similar positions.

Mills Memorial Hospital is a 52 acute care bed hospital and provides the only inpatient psychiatric unit in the northwest. They offer emergency services, and has a diagnostic and specialist center which includes CT scan and nuclear medicine. Visiting specialists come for obstetrics/gynecology, psychiatry, general surgery, urology, ophthalmology, otolaryngology, anaesthetics, radiology, nuclear medicine, pathology, otorhinolaryngology (ENT), podiatry, pediatrics and internal medicine. Community cancer and chronic disease management clinics are available.

Terrace has a population 12,700 (2021) residents. The community of Terrace is northern living at its best. Snow-capped mountains, pristine glacier-fed rivers, lakes and streams all add to the beauty of this community. Check out Terrace where there is always something new to experience.

What Northern Health has to offer you!
• Comprehensive benefit packages including MSP, extended health/dental and a municipal pension plan for part-time and full-time employees. Casuals have the option of paying for benefits.
• Four weeks vacation with one year of continuous service
• Financial Support for Moving Expenses is available for eligible positions
• Employee referral program
• Employer-paid training and leadership development opportunities
• Spectacular outdoor activities and the shortest commutes in BC
• “Loan Forgiveness Programs” are offered through the Federal and BC Government for eligible professions.


Baccalaureate Degree or equivalent with a focus on clinical practice within a health care discipline or in Commerce, Business Administration, Public Administration, Education, or a related field. Master’s degree preferred.
• Training and experience in using quality improvement methodologies (e.g., Model for Improvement, Lean).
• Training and experience in data analysis, presentation, and interpretation.
• Training and experience in adult education.
• Five (5) to seven (7) years recent, related experience in quality and process improvement development, implementation, and evaluation, preferably in a healthcare setting.
• Or an equivalent combination of education, training, and experience.

Skills and Abilities:
• Ability to guide, coach, teach, and promote a continuous quality improvement learning environment.
• Comprehensive knowledge of quality improvement principles, theory, and practice including the application of Lean thinking in healthcare settings.
• Ability to foster innovation within a complex, multi-stakeholder organization.
• Ability to see connections between issues, events and data points and to think clearly around complex systems, bridging community issues and regional and provincial activities.
• Demonstrated strategic thinking and analytical skills.
• Commitment to client-focused services and teamwork.
• Proven ability to manage diverse groups and individuals through change initiatives and be able to resolve issues that arise throughout the process.
• Superior small and large group facilitation skills and individual coaching skills.
• Excellent interpersonal and communication skills; ability to foster collaborative partnerships using a team approach.
• High level of motivation with a positive attitude and flexibility in a rapidly changing environment.
• Strong organizational skills and experience in project management; ability to organize and prioritize work and balance multiple activities concurrently.
• Ability to analyze, synthesize and display relevant material (e.g., develop spread sheets, create briefing notes and reports).
• Ability to work independently and as part of a team.
• Ability and willingness to travel.

Who we are
Northern Health covers an area of nearly 600,000 square kilometers and offers health services in over two dozen communities and 55 First Nation’s communities. We deliver hospital and community-based health care for a population of 300,000.
Employing more than 7,000 staff throughout the region, Northern Health provides exceptional health services for Northerners, through the efforts of dedicated staff and physicians, in partnership with communities and organizations in Northern BC.
There is a wide variety of career opportunities available in our two dozen hospitals, 25 long-term care facilities, public health units and many other offices providing specialized services.
* All postings with a closing date specified close at 11:59 pm PT