Co-creating and collaborating are core components of our work that ensure the voice of everyone is heard. Our initiatives are often guided by teams or committees comprised of diverse groups of stakeholders, including patient partners we engage through the Patient Voices Network. Close relationships with our partners also help us adapt our work to their evolving needs and those of British Columbia’s health care system. This ensures we can provide our unique expertise on the full spectrum of quality and safety in ways that provide the most value possible to the system and its stakeholders.
Over the past year, we shared our knowledge and learning at numerous events throughout the province. Whether we were delivering a presentation or displaying a storyboard, we worked to spread best practices and teach others about improving quality. We also sponsored events organized by our partners – outreach that enabled us to strengthen existing relationships with stakeholders, spread our improvement resources, and provide opportunities for those working in the health system to develop skills and leadership in quality improvement.
In 2016/17 we supported a review led by our chair, Doug Cochrane, in his role as British Columbia’s patient safety and quality officer, of the functioning of a new electronic health record system at Nanaimo Regional General Hospital. We also participated in the BC Medical Quality Initiative (BC MQI), which is a governance structure developing ways to improve the quality of medical care. We participated on the BC MQI’s medical quality oversight committee and on numerous other committees and working groups, such as the Standing Committee on Health Services & Population Health, that are led by the Ministry of Health, health authorities and health organizations.
The past year provided us with many opportunities to establish new partnerships. We began supporting the BC Centre for Palliative Care’s efforts to improve conversations about end-of-life issues and to integrate a palliative approach to care, by contributing our expertise and knowledge in change management strategies. We also joined the National Health Engagement Network (NHEN), a pan-Canadian group of leaders who work to promote and support patient and public engagement. And through PVN, we developed relationships with several Indigenous organizations in BC, including the BC Association of Aboriginal Friendship Centres and Métis Nation BC, to facilitate Indigenous participation in the Network.
In 2016/17 we also collaborated with many national, international and provincial counterparts to explore opportunities to share and learn, and to support implementation of strategies within BC as relevant and aligned to system priorities. From Releasing Time to Care, which originated in England’s National Health Service, to the BC Sepsis Network, which is an active member in a global community improving care for sepsis, we supported improvement in British Columbia’s health care system by identifying and adapting initiatives and resources from outside our borders. And through “What Matters to You?” Day and Change Day BC, we learned from international partners about new ways to engage health care professionals in quality and providing patient- and family-centred care.
The Ministry of Health, its health authorities, and many of its health organizations share our commitment to improving the quality of health care. The value that we provide for these stakeholders – our partners – is our ability to respond to their needs and priorities with innovative resources, learning opportunities, and forums for collaboration.