The last year has created many challenges for individuals and organizations, reinforcing that person- and family-centered care based on a strong foundation of trust and connection is of great value and importance within the health care system. With the shift to many health services being delivered virtually and the release of important reports like In Plain Sight, we know ensuring culturally safe access to care which is free from discrimination is all of our work.  One way we will support this important work will be to adapt our “What Matters To You?” resources to respond to the current needs within the health care system. We  encourage you to check out some of our new resources, including “What Matters To You?” with Virtual Care Appointments for both patients and health care providers, and Unmasking Communication During a Pandemic.

In the meantime, we hope you can share with us how you felt when you were asked what’s important to you or how your approach was impacted by finding out what was important to a patient, family or caregiver.