BC Patient Safety & Quality Council

Communications Specialist

Council Position

  • Title




  • BC Patient Safety & Quality Council

    Vancouver, BC

    December 13, 2017


Location: Vancouver, BC
Temporary Full-Time (coverage for maternity leave until January 29, 2019 or until return of incumbent)

Click here to download this job posting as a PDF.

Role Summary

Are you a versatile communicator with a diverse skillset and desire to learn more? A maestro with the keyboard? A digital media aficionado?

We’d like to meet you!

We’re the BC Patient Safety & Quality Council, and our communications team is looking for a new member. Our pace is fast, our processes fluid, and our environment less than traditional. We are a highly-networked organization that thrives on relationships, trust, collaboration and credibility. We are looking for someone who operates with an extremely high level of detail and organization. Someone that is enthusiastic and likes to collaborate, can juggle multiple balls while meeting deadlines, is good with metaphors, and is self-motivated to continually devise new ways to engage our audiences.

Is that you?

Our communications specialist will represent us in a spirited and professional manner, lending awesome skills to one of our many initiatives, or helping us connect with and engage health professionals across the province. No two days are alike, and you will navigate with confidence and problem-solving skills. Flexibility, curiosity and multi-tasking are key.

The communications specialist will develop and implement communications strategies for many of our initiatives and campaigns. This includes working with websites, social media accounts, online and print materials, newsletters and presentations – and it requires consistently high creativity and quality. Along the way the specialist will liaise with the Council’s partners, who include the Ministry of Health, health authorities, and provincial and federal organizations as well as patients, family members and the public.

Key Accountabilities

Engaging people is what we do! We run campaigns and initiatives and try out strategies to support health care providers to improve the quality of care. Bringing your ideas for engagement forward and executing them is a key part of this role.

In case you haven’t guessed, we’re a friendly, fun and tight group. Actively collaborating with your communications team members will be essential but just as important as working well with, and advising, the Council’s numerous teams, initiatives and networks.

In addition, the communications specialist will be responsible for:

  • Creating and coordinating the production and distribution of internal and external communications materials.
  • Balancing multiple projects and meeting each of their deadlines without sacrificing an eye for detail.
  • Leveraging digital and social media tools to create and share the Council’s work while engaging stakeholders and audiences.
  • Operating as a team player to ensure quality and consistency in writing, production and delivery of messages from the Council’s many initiatives and teams.
  • Identifying potential communication issues and developing communication strategies to address them.
  • Monitoring and analyzing statistics to assess the effectiveness of the Council’s communications efforts, and developing strategies to improve them.
  • Providing training and creating educational materials on digital media and communications.
  • Supporting an online home for communities of practice by devising strategies to keep community members engaged and active.
  • Maintaining an awareness of new developments and trends in digital media and communications through websites and journals, peers, industry advisor groups, professional associations, workshops, education programs and so on.
  • Coordinating and working with external personnel such as graphic designers, photographers, videographers and copywriters.


A level of education, training and experience equivalent to an undergraduate degree in a relevant discipline such as communications, marketing, public relations or journalism, combined with 3-5 years of experience.

Also: excellent interpersonal and communications skills; top-notch writing skills; proficiency with WordPress as well as email newsletter providers and social media tools like CyberImpact, Twitter, Facebook, LinkedIn and Instagram; ability to use web analytics and SEO; ability to handle highly confidential and sensitive issues with skill, tact and diplomacy; excellent decision-making skills; ability to work independently and as part of a team; flexibility to reprioritize quickly to meet changing needs; and strong working knowledge of the Microsoft Office suite of products.

Please send your resume, cover letter and work examples (including at least one writing sample) by December 13, 2017, to:

Kevin Smith
Director of Communications

Short‐listed candidates will be contacted; others will be kept in our database for future consideration.