BC Patient Safety & Quality Council

Leader, Innovation & Engagement

Council Position


Permanent Full-Time
Location: within BC

Click here to download this job posting as a PDF.

What Are We Looking For?

Do you love creating order out of chaos and helping others? The BC Patient Safety & Quality Council is seeking an enthusiastic Leader, Innovation & Engagement to add to our team.

We are a highly networked organization that thrives on relationships, trust, collaboration, and credibility. Collaboration and excellent team work skills are a must. The ability to shift quickly between priorities and produce materials while meeting multiple deadlines is essential. This role demands an entrepreneurial individual with a high level of discretion, empathy and self‐motivation. Our pace is fast, our processes fluid, and our environment less than traditional. We are looking for someone who operates with an extremely high level of
detail and organization.

You will represent the Council in a spirited and professional manner, whether it is delivering presentations, lending your skills to one of our many initiatives, or helping us connect with, and engage, health professionals across the province. No two days are alike, and you will navigate your way with confidence, problem‐solving skills and humour.

What Does the Role Entail?

  • Having your fingers on the pulse of the best current and future thinking about improvement (inside and outside of health care).
  • Being aware of trends and breakthroughs in large-scale change and improvement long before others, then assimilating and sharing these within our internal and external teams, groups and networks and supporting application and testing within Council initiatives.
  • Providing virtual and on‐site consultative coaching, mentorship and appropriate quality improvement training (methodology, tools and processes) to program participants and project teams, based on their needs.
  • Fostering development of non‐technical skills, including teamwork and communication, to assist in accelerating improvement.
  • Building engagement and participation for improvement work with campaigns, social media strategies or other innovative and creative initiatives.
  • Facilitating strategies that will enable participants and project teams to apply improvement science, engagement strategies and change management theory to achieve project aims and/or targets.
  • Facilitating development and/or delivery of tools to support implementation of evidence‐based practice including QI tools, resources, learning curriculum, topic materials, web‐based tools and related resources to build capacity and drive quality improvement.
  • Working on all phases of project management (including, but not limited to: coordinating meetings; project planning; contract management; privacy impact assessments; ethics/continuing medical education applications; evaluation and monitoring deliverables; presenting to internal and external audiences; preparing reports).


  • Master’s degree in a health care-related field or Bachelor’s degree with equivalent experience.
  • Deep knowledge of quality improvement methodologies (e.g. Model for Improvement, LEAN, Six Sigma, Positive Deviance), techniques (e.g. measurement, learning models, change management theory, influencing techniques) and tools (e.g. process mapping, Ishikawa diagrams, PDSA cycles, run and control charts).
  • Formal quality improvement, change management and/or innovation training/education and certification (e.g. BC Quality Academy; IHI Improvement Advisor Certificate; green or black belt in Six Sigma; certified LEAN practitioner; certification from the American Society for Quality) is an asset.
  • Experience as a participant or leader on quality improvement teams, preferably focused on health care.
  • Practical experience in managing multiple and complex projects.

Knowledge, Skills and Abilities

  • Values diversity and difference.
  • Operates with integrity and openness.
  • Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
  • Understanding of the analytical requirements of measurement for improvement.
  • Always curious and seeks out innovation.
  • A strategic thinker who is able to synthesize evidence and align multiple ideas and strategies to develop new insights and approaches to change.
  • Ability to use coaching and facilitation skills effectively in the application of change theory.
  • Ability to use a variety of styles and tactics appropriate to the context to influence thinking, attitudes and behaviours.
  • Ability to challenge the status quo and suggest radical alternatives, yet able to operate successfully within a large organization and remain credible with leaders at all levels.
  • Ability to understand and process complex issues, systems and the interconnectedness of the BC health care system.
  • Communication skills for delivering key messages to a range of stakeholders both internal and external to the organization.
  • Ability to make decisions on difficult issues autonomously and working to tight, and often changing, deadlines.
  • Ability to anticipate obstacles, use logic to make conclusions and develop an appropriate course of action.
  • Ability to work with key stakeholders to identify their expectations and shared objectives.
  • Experience in team dynamics, including ability to mentor participants in successful team management.
  • Experience with LEAN and Releasing Time to Care an asset.
  • Knowledge of the provincial and Canadian health care system is preferred.

Send resume and cover letter by October 25, 2017 to:

Christina Krause
Executive Director
BC Patient Safety & Quality Council