Quality Café: Standardize What Makes Sense… Then Engage Everybody in Improving What You Standardized
Standardization is sometimes seen from two extremes: a limitation of clinical autonomy that prevents people from using their best judgement to care for patients, or a technique that helps to ensure the application of best evidence, effective teamwork and communication, and consistency.
In this webinar, Mark Graban, an internationally-recognized expert of “Lean healthcare” and continuous improvement, explores the meaning of work standards and standardized work as explained by Toyota and the Lean methodology. He shares examples from health care to help us:
- Strike the balance between too little standardization and too much standardization;
- Understand the balance between too much rigidity and too much flexibility in a process;
- Learn how standardization is meant to be temporary, until things are improved and re-standardized; and
- Understand the role that front-line staff should play in defining standardization and ideas for improvement.
Mark is the author of the book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement (Productivity Press), which was selected for a 2009 Shingo Research and Professional Publication Award, the first health care book to win this award, and is being translated into eight languages. A second revised edition was released in November 2011. A third edition was released in June 2016.