BC Patient Safety & Quality Council

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Culture & Engagement

Culture. It’s “the way we do things around here.” It’s the normal or expected attitudes, beliefs, and behaviours that you share with your colleagues. In health care, culture influences how well we work together, how well we communicate with each other, our dedication to safety and, ultimately, how well we care for patients.

A positive culture is associated with better outcomes for patients and better experiences for providers. We’re beginning to see culture-related interventions improve clinical outcomes and reduce adverse events1.

Improving culture takes many shapes, like how the Releasing Time to Care program empowers point-of-care staff to lead changes and how Change Day BC engages everyone involved in health and social care to make our system better.

Strong teamwork can reduce adverse events and lead to higher-quality care2, while poor communication is the most common factor implicated in adverse events3. So we provide workshops to help team members work better together and helpful resources, too.

We’re actively working with health system partners to improve their culture. You can join us by participating in teamwork and communication workshops, making a pledge for Change Day BC, contributing to #Courage2Act or implementing Releasing Time to Care. Together, we can shift culture and support change across our province.

  1. Neily, J. 2010. Association Between Implementation of a Medical Team Training Program and Surgical Mortality. JAMA 304(15): 1693-1700.
  2. Manser, T. 2009. Teamwork and patient safety in dynamic domains of healthcare: a review of the literature. Acta Anaesthesiol Scand 53: 143–151.
  3. Disease-Specific Care Certification – National Patient Safety Goals. Oak Brook Terrace (IL): The Joint Commission; 2008. Available from: http//www.jointcommision.org.

At a Glance

Key Contact

Colleen Kennedy
Director, Innovation & Engagement