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COVID-19 Through a Quality Lens: 911 and Treatment-in-Place in Long-Term Care

The words 'Team-Based Care BC'.

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81% of COVID-19 deaths in Canada are occurring in long-term care (LTC) facilities. In response to the provincial health officer’s recommendation to mitigate acute care transfers for LTC residents when appropriate, the Provincial Transport Emergency Operations Centre partnered with LTC stakeholders to develop a person- and family-centred approach to support treatment-in-place versus ambulance transport to the local emergency department. This work resulted in the implementation of a clinical care pathway and 911 transfer algorithm.

This webinar will cover what the Provincial Transport Emergency Operations Centre experienced and learned:

  • Drivers of change
  • Expected outcomes
  • Clinical care processes
  • Key lessons and takeaways
  • Next steps (sustainment)


Doug Smith, Medical Director, Long-Term Care, Interior Health
Andrea Tennant, Practice Educator, Long-Term Care, Interior Health
Brent Hobbs, Patient Transportation Director, Interior Health
Sandra Jenneson, Emergency Medicine Regional Medical Director, Patient Care, Communications and Planning, BC Emergency Health Services

Stay tuned for sessions on topics related to COVID-19 Through a Quality Lens, including:

  • Critical care
  • Rural transport
  • Substance use
  • Vulnerable populations

How to Access This Webinar

Join online via WebEx: https://bit.ly/COVID-19_Through_A_Quality_Lens_2020-07-28 
Session password: Quality2020