The terms patient activation, patient engagement and patient experience are often used interchangeably within our health care system, but they are distinct concepts. Please join Cathy Almost and Claire Snyman as they describe the differences between these three concepts while highlighting how each is a vital part of ensuring a person- and family-centred health care system.

Objectives:

By the end of this Quality Café, you will be able to:

• Define “patient activation,” “patient engagement” and “patient experience” as unique concepts.
• Illustrate how patient activation, engagement and experience interact with one another to contribute to a health system that is person- and family-centred.

Presenters:

Cathy Almost is an Engagement Leader with the BC Patient Safety & Quality Council. She supports the Patient Voices Network in northern BC, and is based in Terrace, BC.

Claire Snyman is a Patient Partner with the Patient Voices Network from Vancouver, BC. She has committed to using her story and experience as someone who survived a brain tumour and brain surgery to improve BC’s health care system for others.