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The Evolution of Primary Care in British Columbia

As part of the Patient Voices Network‘s Patient Engagement Learning Series, this webinar will provide an overview of the work being done in primary care, specifically with the launch of Primary Care Networks in communities throughout the province.

Laura Heinze, director of stakeholder engagement with the Ministry of Health, and Layton Engwer, a patient representative on the Primary and Community Care Advisory Forum, will provide a recap of the work done to date, highlight what the Ministry’s Primary and Community Care Strategy is all about, and talk about the benefits to patients accessing care as well as providers who are struggling to find the right work-life balance. They’ll also provide some information about the vital role patients have in this work to ensure person-centred care is top of mind as BC’s health care transformation is underway.


Laura Heinze
Director, Stakeholder Engagement, Ministry of Health

Laura Heinze is a communications specialist with more than 10 years of experience in the Ministry of Health. Laura specializes in effectively communicating complex policies and issues into easily accessible information. She is always trying to learn how to better connect with British Columbians and better explain the complicated health system so that it actually makes sense. She has been in her current role for about six months, and loves making connections and building relationships with all our health sector partners.

When not working, Laura spends most of her time with her husband and two young girls, Juliet (5) and Evelyn (3), who love all things Frozen. If asked, she could probably recite all the words to countless Disney theme songs.

Layton Engwer
Patient Partner, Patient Voices Network

Layton has raised a family of three boys in different parts of the country, with majority of that time being in BC. His immediate and extended family have been typical consumers of health services from acute care to long-term care. He has been a long-term caregiver and has guided family members through cancer, addictions and hospice care. Layton has had the benefit of the same family physician over 24 years, but pending retirement will change that. His boys struggle to find consistent primary care for their families and rely on ad-hoc walk-in clinics and online access to care, which is not the ideal situation.

Layton’s career has been in different components of heath care and he has worked with most provinces/territories and the federal government. He volunteers at several levels of BC’s Primary and Community Care renewal initiative, representing patients.

In between, he raises chickens in East Sooke and strives to teach his grandchildren new things and experiences “beyond the screen.”

How to join the webinar:

  1. Go to https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=tb85956caac7d14ff5ff4776586c1d619
  2. Enter your name and email address.
  3. Enter the session password: PrimaryCare2019
  4. Click “Join Now”.
  5. Follow the instructions that appear on your screen.

To view in other time zones or languages: https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=tf05850febffccbeab55a5166ed92dcbb

To join the session by phone only:

To receive a call back, provide your phone number when you join the training session, or call the number below and enter the access code.
Canada Toll Free: 1-888-642-2128
Canada Toll: +1-647-484-7953
Access Code: 557 537 018