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Quality Café: The Art and Structure of Change Management

Leading the design of improvements and supporting everyone involved to choose to work in a new way involves leadership, structure and art. Join us to learn about the experience of change, practical approaches to support people through change, and the art of building commitment and connection to new ways of doing things.

Learning Objectives

At the end of this webinar you will be able to:

  1. Describe key concepts underlying change management and change leadership
  2. Outline the components of a structured approach to change management
  3. Discuss considerations in supporting people through change


Elisa Chavez, DM, CCMP™, Change Leader, Providence Health Care
Meghan MacLeod, Performance Improvement Consultant, Providence Health Care
Julian Marsden, Emergency Physician, Providence Health Care