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Change the Way You Talk to Change the Way You Work

Have you ever had to work up the courage to give someone feedback, because you hated to deliver “bad news”, even in a nice way? Have you ever been given a “compliment” that somehow made you feel worse? Or have you ever been on the receiving end of gossip about a co-worker and didn’t know how to respond? Our workplaces can be full of pitfalls and perils in how we communicate, but we can also use language to shape our culture into one that fosters learning and growth.

In this session, we’ll explore how our use of language can impact our culture, such as:

  • The pitfalls of how we praise
  • The risks in using rules to shape behaviour
  • The unintended consequences of constructive criticism

Using the research of authors Keegan and Lahey (Seven Languages for Transformation), you’ll discover how these concepts apply to your own organization. You’ll also have an opportunity to practice so that you can start putting these ideas to use right away.

Shari Furniss is an educator with a passion for leveraging the power of learning to transform people and organizations.


Shari Furniss  BA, BEd, MEd
Director, Learning and Development
Health Quality Council (Saskatchewan)

Quality Café is a free one-hour lunch and learn series that takes place on the 3rd Wednesday of every month at 12:00 PST. Each Café features a new guest and topic related to improving quality of care.

Are you passionate about improving how health care is delivered? Come to Quality Café! We invite all health care professionals, patients, organizations, and educators to join our online conversation.

Click here for more information and recordings of past webinars.