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Quality Café: Embedding Relationship and Interpersonal Skills in the Surgical Setting

Quality Cafe Resource

Note the change from our usual start time for this Quality Café – it will run from 1000 – 1100!

We are only human – so let’s talk about those human skills!

The world of health care is a busy one, so why should you devote any time to teaching interpersonal skills like leadership, decision-making and communication?

In this webinar, presenter Rhona Flin will identify the benefits of providing training on human relational skills, specifically focusing on surgery.

Rhona is an outstanding researcher and world-respected leader in advancing the importance of “non-technical” skills in health care, focusing on leadership, safety culture, team skills and communication. She is a Professor of Industrial Psychology at the Aberdeen Business School at Robert Gordon University as well as an Emeritus Professor of Applied Psychology at the University of Aberdeen.

How to access the webinar:

1. Go to https://bcpsqc.webex.com/bcpsqc/k2/j.php?MTID=td7a0a63c4850daf110743fcbad4aca0b
2. Enter your name and email address.
3. Enter the session password: QCafe2020
4. Click “Join Now.”
5. Follow the instructions that appear on your screen.