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Making it Stick: Planning for Sustainability

How many times have we made improvements, only to have things drift back to the way they were before? Creating sustainable change is one of the biggest challenges for improvers, and changes that don’t stick can actually do more harm than good. This interactive session will explore the key drivers of sustainability and introduce some tools to plan for the sustainability of your next project.


Andrew Wray
Director, Learning & Strategic Initiatives BC Patient Safety & Quality Council