Quality Café


Quality Café: Creating an Effective Aim Statement to Drive Improvement Efforts

Online (Zoom)

Creating an aim statement for your improvement project helps you gain clarity and supports you in identifying and sharing goals. It articulates the outcomes the project hopes to achieve and answers the question: What are we trying to accomplish? This interactive session dives deep into the process of creating an aim statement that is clear and concise to help you take action in starting your quality improvement initiative.

Quality Café: Polarity Mapping: Identifying and Managing Unsolvable Problems

Online (Zoom)

A fundamental question to ask when encountering a difficulty is: “Is this a problem we can ‘solve,’ or is it an ongoing polarity we must manage well? The Polarity Management Model challenges us to consider whether some of our seemingly unsolvable problems are actually "polarities," which can not be solved, but may be effectively managed. Some examples include: individual and teamwork, structure and flexibility. Join us to learn about using a Polarity Map, a useful tool to help you effectively manage those polarities most important to your organization’s success.

Quality Café: How Human Factors Principles Impact Health Care Systems

Online (Zoom)

Human factors is about designing tasks, processes, environments and systems to help derive optimal human performance. This is especially important in health care today as our systems are even more challenged with many complexities. Join us to learn about human factors principles for improving quality and safety in the design of tools, machines, systems, tasks, jobs, and environments for safe, comfortable, and effective human use.

Quality Café: Patient-Centred Rehabilitation in the ICU

Online (Zoom)

Join us to learn about how an inter-professional team optimized the quality of care through improved engagement, outcomes and patient experience by applying the principles of team coordination, communication and patient center care for long-term patients in the ICU.

Quality Café: Innovating Delirium Care Practice in the ICU

Online (Zoom)

Improving the quality of care for delirium in the ICU setting involves implementing strategies to prevent, identify, and manage delirium. Join us to hear about the lessons learned from a nurse-led quality improvement initiative at Abbotsford ICU. In this session, learn how you can drive significant practice change using quality improvement methodology.

Quality Café: Applying QI tools to implement and sustain improvements in MHSU Adult Guardianship

Online (Zoom)

The Adult Guardianship Act provides additional and valuable legislation to support and protect vulnerable adults. In 2022, Interior Health aimed to support 12 Mental Health and Substance Use team leads to increase competency in completing adult guardianship investigations. Join us to learn how they used QI tools for this improvement project including a positive deviance approach for engaging clinicians. Hear about the strategies and steps the team has taken to sustain the progress made during this initiative.  

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Territorial Acknowledgement


We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.

We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.

We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.