Improving access to appropriate and effective treatments and supports is critical to preventing overdoses before they happen. In order to increase the efficacy of primary care in addressing the needs of people who use substances, a shared understanding of how the current primary care system is experienced by both health care providers and patients/peers is required.
In the summer and fall of 2017, we partnered with the Ministry of Health, the Ministry of Mental Health and Addictions, the First Nations Health Authority and the General Practice Services Committee to host two journey mapping sessions to explore the current state of treatment options and support for people with substance use concerns in primary care settings – from both the health care provider and the patient/peer perspectives. Over 120 health care providers, patients and organizational representatives contributed to the creation of six distinct journey maps.
A final report summarizing the results from both sessions and high-resolution versions of the final maps are available for download.
High-quality versions of all six maps are available to download:
- Substance Use Treatment Journey: Peer Experiences
- Accessing Treatment: Provider Experiences
- Primary Care Case Study: Provider Experiences
- Overdose in the Park Case Study: Provider Experiences
- Indigenous Peer Experiences
- Providers Treating Indigenous Peers Experiences