How we work as a team and communicate with each other are essential elements of a healthy culture. Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.
We offer a free and interactive 13-week Action Series that focuses on skills and tools to improve teamwork and communication on your team. In the first three waves of the Action Series, nearly 120 teams have participated with over 800 total participants from across BC!
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Our Teamwork & Communication Action Series Roadmap:
Resources
Curious about what the action series involve? Check out the resources from previous waves! You will find slides, action period guides and supporting activities and reading. Webinar recordings are only available to past participants. If you completed the action series, please email culture@bcpsqc.ca to ask for the password.
By participating in the action series, you and your team members will learn to…
Recognize the importance of team culture and non-technical skills
Identify elements that contribute to successful communication
Use new and effective tools to enhance teamwork and communication within your team
Explore ways to effectively navigate conflict with others
Apply foundational leadership skills for culture change
Evaluation
The Teamwork & Communication Action Series began with the aim of improving teamwork and communication within the BC health care system. We have been evaluating the series to measure this improvement.
Learn more about what our participants have taken away from the Action Series in our Wave 2 evaluation:
The purpose of evaluation reports below is to examine participant feedback and pre-post outcomes of the each Wave of the Teamwork and Communication Action Series offered by the Council, as well as to understand key lesson. Ultimately, these evaluations seek to answer the following questions:
Did the content and delivery of the Action Series provide value to participants?
What immediate impact did the Action Series have on the way they work together, communicate, navigate conflict, and trust each other?
What improvements could be made to the structure of the Action Series which could be utilized for future Action Series?
RT2C provides participating organizations with an opportunity to engage point-of-care staff in leading change to improve care for patients, clients or residents.
