Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
How we work as a team and communicate with each other are essential elements of a healthy culture. Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.
Wave 4 of our Teamwork & Communication Actions Series is now full.
We offer a free and interactive 15-week Action Series that focuses on skills and tools to improve teamwork and communication on your team. In the first three waves of the Action Series, nearly 120 teams have participated with over 800 total participants from across BC!
Teamwork and Communication Action Series Wave 4 - Information Session
Want more information about the Teamwork & Communication Action Series and wonder how the series will benefit your team? Check out our short video below!
Our Teamwork & Communication Action Series Roadmap:
Resources
Curious about what the action series involve? Check out the resources from previous waves! You will find slides, action period guides and supporting activities and reading. Webinar recordings are only available to past participants. If you completed the action series, please email culture@bcpsqc.ca to ask for the password.
By participating in the action series, you and your team members will learn to…
Recognize the importance of team culture and non-technical skills
Identify elements that contribute to successful communication
Use new and effective tools to enhance teamwork and communication within your team
Explore ways to effectively navigate conflict with others
Apply foundational leadership skills for culture change
Evaluation
The Teamwork & Communication Action Series began with the aim of improving teamwork and communication within the BC health care system. We have been evaluating the series to measure this improvement.
Learn more about what our participants have taken away from the Action Series in our Wave 2 evaluation:
The purpose of evaluation reports below is to examine participant feedback and pre-post outcomes of the each Wave of the Teamwork and Communication Action Series offered by the Council, as well as to understand key lesson. Ultimately, these evaluations seek to answer the following questions:
Did the content and delivery of the Action Series provide value to participants?
What immediate impact did the Action Series have on the way they work together, communicate, navigate conflict, and trust each other?
What improvements could be made to the structure of the Action Series which could be utilized for future Action Series?
RT2C provides participating organizations with an opportunity to engage point-of-care staff in leading change to improve care for patients, clients or residents.