Teamwork & Communication Action Series

Teamwork & Communication Action Series

Teamwork & Communication Action Series

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How we work as a team and communicate with each other are essential elements of a healthy culture. Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.

We offer a free and interactive 13 week Action Series that focuses on skills and tools to improve teamwork and communication on your team. The second wave of this Action Series is currently underway, with nearly 40 teams participating and over 300 total participants from across BC! To find out when we are next offering this Action Series, sign up for our newsletter.


The Action Series Webinars

Exploring Foundations of Strong Teamwork & Communication

January 25, 2018
1400-1500 PST
Exploring Foundations of Strong Teamwork & Communication

Leveraging Structured Communication

February 15, 2018
1400-1500 PST
Engaging in Unstructured Communication

Engaging in Unstructured Communication

March 5, 2018
1400-1500 PST
Leveraging Structured Communication

Fostering Trust and Leadership

April 5, 2018
1400-1500 PST
Fostering Trust and Leadership

Navigating Conflict Effectively

April 26, 2018
1400-1500 PST
Navigating Conflict Effectively


About the Action Series

  • Five interactive webinars teaching new skills and techniques for your team to employ in improving teamwork and communication
  • Webinars are followed by three-week action periods, during which teams translate theory into practice
  • Participating teams share their results from each action period with each other
  • Virtual support is available to teams during the action periods
  • There is strong evidence that effective teamwork is associated with better patient outcomes
  • The Joint Commission identified communication breakdown as the most common cause in 63% of adverse events
  • This webinar series will provide practical training for you and your team to improve its teamwork and communication
  • All teams will be awarded a certificate of completion, after fulfilling the requirements of the action series

Curious what past participants gained from the Action Series?

Read Our Wave 1 Evaluation

Teams include between four and eight people, and must include two or more disciplines in order to participate, such as:

  • nursing staff
  • physicians
  • care aides
  • clerks
  • allied health staff
  • directors of care
  • team leaders
  • educators
  • therapists
  • pharmacists
  • senior leaders / sponsors
  • facility staff

Teams must attend all five webinars, and commit to practicing within and sharing across teams between action periods.

Nothing! This is a free opportunity for teams across BC.

By participating in the action series, you and your team members will learn to…

  • Recognize the importance of team culture and non-technical skills
  • Identify elements that contribute to successful communication
  • Use new and effective tools to enhance teamwork and communication within your team
  • Explore ways to effectively navigate conflict with others
  • Apply foundational leadership skills for culture change

Have questions? Email culture@bcpsqc.ca or call 604.668.8246.



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Key Contact

Danielle Simpson
Leader, Health System Improvement
dsimpson@bcpsqc.ca
604.668.8215