How we work as a team and communicate with each other are essential elements of a healthy culture. Improving non-technical skills such as how we communicate, how we respond to the environment around us, and how we work together in a team are crucial for achieving high quality patient care.
We offer a free and interactive 13-week Action Series that focuses on skills and tools to improve teamwork and communication on your team. In the first three waves of the Action Series, nearly 120 teams have participated with over 800 total participants from across BC!
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Our Teamwork & Communication Action Series Roadmap:
Resources
Curious about what the action series involve? Check out the resources from previous waves! You will find slides, action period guides and supporting activities and reading. Webinar recordings are only available to past participants. If you completed the action series, please email culture@bcpsqc.ca to ask for the password.
Access Wave 3 Resources
Access Wave 2 Resources
Access Wave 1 Resources
About the Action Series
- Five interactive webinars teaching new skills and techniques for your team to employ in improving teamwork and communication
- Webinars are followed by three-week action periods, during which teams translate theory into practice
- Participating teams share their results from each action period with each other
- Virtual support is available to teams during the action periods
- There is strong evidence that effective teamwork is associated with better patient outcomes
- The Joint Commission identified communication breakdown as the most common cause in 63% of adverse events
- This webinar series will provide practical training for you and your team to improve its teamwork and communication
- All teams will be awarded a certificate of completion, after fulfilling the requirements of the action series
Teams include between four and eight people, and must include two or more disciplines in order to participate, such as:
- nursing staff
- physicians
- care aides
- clerks
- allied health staff
- directors of care
- team leaders
- educators
- therapists
- pharmacists
- senior leaders / sponsors
- facility staff
Teams must attend all five webinars, and commit to practicing within and sharing across teams between action periods.
Nothing! This is a free opportunity for teams across BC.
By participating in the action series, you and your team members will learn to…
- Recognize the importance of team culture and non-technical skills
- Identify elements that contribute to successful communication
- Use new and effective tools to enhance teamwork and communication within your team
- Explore ways to effectively navigate conflict with others
- Apply foundational leadership skills for culture change
Evaluation
The Teamwork & Communication Action Series began with the aim of improving teamwork and communication within the BC health care system. We have been evaluating the series to measure this improvement.
Learn more about what our participants have taken away from the Action Series in our Wave 2 evaluation:
Read Our Wave 2 Evaluation
The purpose of evaluation reports below is to examine participant feedback and pre-post outcomes of the each Wave of the Teamwork and Communication Action Series offered by the Council, as well as to understand key lesson. Ultimately, these evaluations seek to answer the following questions:
- Did the content and delivery of the Action Series provide value to participants?
- What immediate impact did the Action Series have on the way they work together, communicate, navigate conflict, and trust each other?
- What improvements could be made to the structure of the Action Series which could be utilized for future Action Series?
Read the Wave 1 Evaluation
Resources You Might Be Interested In...
BC Health Quality Matrix
Posted in Advance the Patient Voice, Communication, Council Resources, Cultural Safety & Humility, Culture Improvement, Engaging People in Quality (EPIQ), Improve Clinical Care, Improve Culture, Patient Engagement, Quality Improvement, Sharpen Your Skills, Teamwork & Communication on February 26, 2020February 26, 2020
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