About
About

The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Our Vision & Values
Council Members
Meet Our Team
Strategic Plan
Initiative Reports & Evaluations
Careers
Partnerships
Our Newsletter
Mandate & Terms of Reference
Improve Care
Improve Care

We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
BC Sepsis Network
Cancer Care
Clear
Critical Care
Type 2 Diabetes Network
Releasing Time to Care
Surgical Improvement
Improve Surgical Culture
Join the Surgical Quality Action Network
National Surgical Quality Improvement Program
Substance Use
LOUD in the ED
Community Action Teams Knowledge Exchange
Medical Imaging
Medical Imaging During COVID-19
Team-Based Care
Resources
Events
Sharpen Your Skills
Sharpen Your Skills

From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Quality Learning Series
COVID-19 Through a Quality Lens
Quality Academy Online
Quality Academy
Quality Café
Workshops
Board & Executive Learning Series
Student Programs
Internships
Quality Forum Opportunities
IHI Student Chapters
Improve Culture
Improve Culture

Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Randomized Coffee Trials
Cultural Safety & Humility
Teamwork & Communication Action Series
Past Improve Culture Initiatives
Change Ambassadors Network BC
Change Day
Advance the Patient Voice
Advance the Patient Voice

Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Patient Voices Network
What Matters to You?
Download & Order Resources
Map of Distributed Resources
Share Your Story
Resources
Resources

We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date inform ation.
By Clinical Area
Cancer Care
Clear
Critical Care
Essential Imaging
LOUD in the ED
Releasing Time to Care
Sepsis
Substance Use
Surgery
Team-Based Care
Type 2 Diabetes Network
By BCPSQC Program
ATTIC
BC Health Quality Matrix
Change Ambassadors Network BC
Change Day
Communication
Council Resources
Cultural Safety & Humility
Culture Improvement
Engaging People in Quality (EPIQ)
Improvement 101 Learning Series
Patient Engagement
Quality Café
Quality Forum
Teamwork & Communication
What Matters to You?

Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
What is Quality?
News
Quality Forum
Quality Awards
Events
Blog
Contact

Teamwork & Communication Action Series

Wave 4 Materials

Home Improve Culture Teamwork & Communication Action Series Wave 4 Materials

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Wave 4 Materials

This page has all of the resources from Wave 4 of the Teamwork & Communication Action Series. Note all recordings are password protected and only available to wave four participants in compliance with the Freedom and Information and Protection of Privacy Act. Please contact culture@bcpsqc.ca if you need help accessing the videos or have any questions!

Module 4 - Navigating Conflict Effectively

Session Recording – January 7, 2021

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Navigating Conflict Effectively Session Slides

Coaching Session Recording – January 21, 2021

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Coaching Session Slides

Module 4 – Action Period Guide

Navigating Conflict Effectively Action Period Guide

Module 3 - Engaging in Unstructured Communication

Session Recording – December 3, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Engaging in Unstructured Communication Session Slides

Coaching Session Recording – December 10, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Coaching Session Slides

Module 3 – Action Period Guide

Engaging in Unstructured Communication Action Period Guide

Module 2 - Leveraging Structured Communication

Session Recording – November 12, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Leveraging Structured Communication Session Slides

Coaching Session Recording – November 26, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Coaching Session Slides

Module 2 – Action Period Guide

Leveraging Structured Communication Action Period Guide

Module 1 - Foundations of Strong Teamwork and Communication

Session Recording – October 22, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Foundations of Strong Teamwork and Communication Session Slides

Coaching Session – November 5, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Coaching Session Slides

Module 1 – Action Period Guide

Foundations of Strong Teamwork and Communication Action Period Guide

Action Series Wave 4 Orientation Session

Session Recording – October 15, 2020

You are required to enter a password to view this webinar recording. Please email culture@bcpsqc.ca for the password.

Orientation Session Slides

Zoom Tips and Tricks

Zoom Tips and Tricks

Welcome Package

Welcome Package