BC Patient Safety & Quality Council

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Aim and Curriculum


The aim of the Clinician Quality Academy is to provide participants with the capability to effectively lead quality and safety initiatives in the process of improving health care quality.

Participants build their knowledge, skills and confidence around the core components of quality improvement, including:

  • Improving quality and safety
  • Process and systems thinking
  • Engaging others
  • Leading change
  • Measurement and using data
  • Innovation, spread and sustainability¹

Participants will also demonstrate acquired knowledge through the design, implementation and evaluation of an improvement project.

Curriculum Overview

The Clinician Quality Academy regards quality improvement as a specialized, evidence-informed body of knowledge that is vital to improving health care. Aligned with the principles of adult learning, the curriculum is learner-centered, providing participants with the opportunity to navigate the content in a way that is most meaningful for them.

Participants learn from a variety of leading experts and are exposed to a diverse collection of tools, techniques, and frameworks for quality improvement. The program takes an integrative approach, with a focus on sense-making and analyzing the commonalities among models, as opposed to the promotion of any one particular model.

Participants are supported to develop critical thinking skills to apply the most appropriate and effective methods to make improvements in their individual practice contexts. Learning is intended to be an active process, with participants applying their new knowledge to a specific project, with guidance from the program faculty and advisors.

Lastly, the Clinician Quality Academy fosters an environment of peer-learning. The diversity of learners encourages the exchange of ideas across sectors, reinforces learning, and works to establish a network of support that extends beyond the conclusion of the program.

Key areas addressed throughout the curriculum include:

  • Quality and Safety Culture
  • Model for Improvement
  • Lean
  • Positive Deviance
  • Statistical Process Control
  • Measurement Strategies for Quality Improvement
  • Human Factors
  • Resilience and Reliability Science
  • Understanding and Reducing Variation
  • Complexity and Systems Process/Theory
  • Spread and Sustainability

  • Social Movement and Large-Scale Change
  • Culture of Innovation and Thinking Differently
  • Teamwork and Communication
  • Strategies for Engaging Patients and Families
  • Group Facilitation, Conflict Resolution and Leadership Skills
  • Coaching and Mentoring for Improvement Skills
  • Link Between Cost and Quality
  • High Performing Healthcare Systems

  1. Bevan, H. How can we build skills to transform the healthcare system? Journal of Research in Nursing first published on January 22, 2010 as doi:10.1177/1744987109357812.

Key Contacts

Fatima Al-Roubaiai
Leader, Capability Development