BC Patient Safety & Quality Council

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Aim and Curriculum


The aim of the Quality Academy is to provide participants with the capability to effectively lead quality and safety initiatives, including teaching and advising others in the process of improving health care quality.

Participants build their knowledge, skills and confidence around the core components of quality improvement, including:

  • Improving quality and safety
  • Process and systems thinking
  • Engaging others
  • Leading change
  • Measurement and using data
  • Innovation, spread, and sustainability

Participants will also demonstrate acquired knowledge through the design, implementation and evaluation of an improvement project related to the mission, vision and values of their organizations.

Curriculum Overview

The Quality Academy is built upon the learning and experience from both the NHS Institute for Innovation and Improvement as well as Intermountain Healthcare’s Advanced Training Program. Participants are given opportunities to develop skills and knowledge of various quality improvement tools and methods; they also develop critical thinking skills to examine how to strategically use opportunities and tools to improve the quality of care.

Key areas addressed throughout the curriculum include:

  • Quality and Safety Culture
  • Model for Improvement
  • Lean
  • Positive Deviance
  • Statistical Process Control
  • Measurement Strategies for Quality Improvement
  • Demand and Capacity Analysis
  • Human Factors
  • Resilience and Reliability Science
  • Understanding and Reducing Variation
  • Complexity and Systems Process/Theory
  • Spread and Sustainability

  • Social Movement and Large-Scale Change
  • Culture of Innovation and Thinking Differently
  • Teamwork and Communication
  • Strategies for Engaging Patients and Families
  • Group Facilitation, Conflict Resolution and Leadership Skills
  • Coaching and Mentoring for Improvement Skills
  • Link Between Cost and Quality
  • High Performing Healthcare Systems

  1. Bevan, H. How can we build skills to transform the healthcare system? Journal of Research in Nursing first published on January 22, 2010 as doi:10.1177/1744987109357812.

Key Contacts

The Learning Team