BC Patient Safety & Quality Council

Working Together. Accelerating Improvement

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Quality Café

Quality Café is a free one-hour lunch and learn series that takes place on the 3rd Wednesday of every month at 1200 PT. Each Café features a new guest and topic related to improving quality of care.

Are you passionate about improving how health care is delivered? Come to Quality Café! We invite all health care professionals, patients, organizations, and educators to join our online conversation.

Click here to view recordings of previous webinars.

Want to find out when we announce Quality Café events? Join our mailing list.

Date Session
November 18

Interactive Handovers – Talking the Talk to Keep Patients Safe

Click here to join this session on November 18 at 1200

Miscommunication continues to be a central feature of a majority of serious adverse events. All clinicians “handover,” yet it is exceedingly rare that this skill is taught in any of the health professions, much less evaluated.

Over the last five years a team at Interior Health has conducted both research and QI studies using a human factors lens. As a result it has created two clear and concise clinical practice guidelines (for all practitioners, including physicians) on effective verbal communication.

Far from a traditional “roll out,” this is opportunistic grass roots support for effective verbal communication that meets clinicians’ needs where and when it is convenient for them. The team’s first baseline study shows good uptake of the ideas and clear opportunities for spread; its ideas are being applied in undergraduate nursing and medicine programs, and it is planning work with hospitalist physicians to improve their work flow.

Join Wrae for an informative introduction and your questions about effective communication in your setting.

Wrae Hill
Manager of Human Factors and System Safety
Interior Health

New to Virtual Learning?
Click here for information about the BCPSQC’s online training system, WebEx, including how to set up WebEx on your computer, and tips on how to improve your WebEx experience.

If you have any technical difficulties, please email eko@bcpsqc.ca or the WebEx help line at 1-866-229-3239 (U.S. and Canada Toll-Free).