Vote for BC’s Everyday Champion!
The Everyday Champion award celebrates someone who shows a passion and commitment for improving quality of care, even though their role does not necessarily specify participation in quality improvement activities or leadership responsibilities. The Everyday Champion sees a need for improvement and commits to change, leading by example and inspiring others!
The Quality Awards’ judging panel has narrowed down the nominations to a shortlist of candidates who best exemplify the award’s criteria. The winner is selected through online voting – that’s where you come in!
Read about the four candidates’ work below, then fill out the form to vote for your Everyday Champion.
About the candidates
Alice IpProgram Coordinator
Vancouver Coastal Health
Click here to read more about Alice Ip
As program coordinator for the older adult mental health program at Vancouver General Hospital, Alice Ip is an Everyday Champion finalist because of her passion for social justice, vision for person-centred care and inclusive leadership.
Alice’s nominator notes that the program’s population – older adults with dementia, depression and other serious mental health disorders – faces stigma, stereotypes and ageism in health care and beyond. She breaks down these barriers to care by making personal connections with her patients, being sure to ask, “What matters to you?” and taking them outside for time in the sun. She is known for actively listening, and offering compassion and empathy when people are making decisions about care for themselves or their loved ones.
Her excellent facilitating skills make the program’s twice-daily huddles supportive of safety and quality of care. She aims to develop within her team a healthy capacity to tackle highly complex and risky work, which includes caring for patients with aggressive behaviours. She has built trust and resilience within her team, and motivated them to continue learning how to provide person-centred care for this patient population.
For Change Day 2017, a worldwide campaign which invited people to make a pledge to improve care, Alice started conversations with her team members about how they could create joy in their work. While eating a “change cake” they brainstormed what makes a good day at work, what matters most to the team and what nurtures a healthy spirit and team culture.
Alice also creates an environment where her team is encouraged to innovate, take risks and act autonomously. For example, her team was supported to introduce robotic pets into their care practices, to develop an app that has taught over 100 staff at the hospital about dementia care, and to lead workshops for hospital staff who would like to learn more about providing person-centred care for older adults.
As a leader at the point of care, Alice is able to impact care experiences for patients, family members and hospital staff. The respect, sensitivity and trust with which she does so is why she is an Everyday Champion finalist.
Derek SmithFacilities Maintenance Generalist
Honeywell at North Island Hospital, Comox Valley Campus
Recognizing a need for improved dust control at North Island Hospital, Derek Smith created an innovative dust abatement tool that has increased efficiency while reducing the risks dust can create for staff and patients.
Click here to read more about Derek Smith
Derek Smith is a highly-valued member of the Building Maintenance team at North Island Hospital. Once a member of the North Island Hospital Project (delivering two new hospitals to benefit patients in the Comox Valley and Campbell River on Vancouver Island) with Graham Construction, Derek now works on site with Honeywell, providing maintenance of the building and the systems that keep the hospital running smoothly.
Derek is well-known for his enthusiasm, cheerful demeanour and dedication. Particularly notable is his eye for detail, which helped him come up with a creative solution to an often-overlooked hazard.
While dust may be nearly indiscernible to the naked eye, Derek is keenly aware of the harmful allergens, airborne viruses, bacteria and spores that dust can contain and spread, as well as the hazards they can present to staff, volunteers and those who are the most susceptible: patients. Derek has been a large part of dust/infection control measures throughout the North Island Hospital Project, educating others and encouraging safety protocols in the two hospitals. Throughout the course of his work, Derek has been constantly learning and developing improved procedures and practices to increase efficiency and patient safety.
Recognizing the need for improvement in controlling and managing dust, Derek took it upon himself to create an innovative dust abatement tool called the ipcGUARD that increased efficiency for his team and reduced the risks dust can create. The ipcGUARD is a box that fits over work areas to create a seal and create negative pressure in order to contain dust during small repair jobs (such as patching a wall or installing a light switch). A vacuum and HEPA filter ensure that dust is not only contained but is also properly disposed of without the risk of re-release into the environment.
Derek’s invention has already been used in several projects, reducing downtimes so significantly that negative patient impact was nearly eliminated. Similarly, the ipcGUARD resulted in drastic cost reductions: in one project, the tool reduced the time and labour involved, resulting in savings of more than 98%.
Derek continues to hone his device to make it even more cost-effective, efficient and applicable, once again showing his attentiveness and dedication to improving patient safety through dust control. Now that’s thinking outside the box!
Overdose Response Peer LeadersVancouver Coastal Health | RainCity Housing | Tenant Overdose Response Organizers | Portland Hotel Society/Mobile Overdose Prevention Site
These Peer Leaders in Vancouver’s Downtown Eastside are committed to saving lives on the front lines of BC’s overdose crisis. Not only do they reverse overdoses and provide compassionate, non-stigmatizing care to people who use substances, they go above and beyond by mentoring other Peers.
Click here to read more about Overdose Response Peer Leaders
In April 2016, a public health emergency was declared in response to rising numbers of drug overdoses and deaths in BC. Since then, nurse educators from Vancouver Coastal Health’s (VCH) Overdose Emergency Response Team have been working with Peers (people with lived experience of substance use) in Vancouver’s Downtown Eastside.
A group of six Overdose Response Peer Leaders stands out for their commitment to harm reduction work. They’ve been working with VCH as well as various community-based organizations – Kevin King and Alida Geraldi work with RainCity Housing; Samantha Pranteau works with Tenant Overdose Response Organizers (TORO); Nikita Volkova and Cindy Bell work with the Portland Hotel Society (PHS) and Mobile Overdose Prevention Site; and Jeremy Bell works with both TORO and PHS.
They partner with VCH nurse educators and staff at community care sites to provide frontline overdose response and harm reduction education. They are first responders during an overdose, administering naloxone and oxygen and contacting emergency medical dispatch. They also build capacity in the system by training other Peers to do the same. In May 2018, 174 overdoses were reversed at VCH’s five supervised injection sites, many by trained Peers.
Peer Leaders are uniquely positioned to provide compassionate and non-judgmental care and education that is rooted in their own lived experience. They’ve lost loved ones and friends to overdose, and have dealt with the same challenges and stigmas that many people who use drugs face when accessing health care. They are committed to helping people who use drugs navigate the health care system and showing them that they are cared for.
They can also offer unique insights into better practices for harm reduction service providers, and have provided feedback in areas including improving the accessibility of Take Home Naloxone services; recommending changes to workflow at care sites that have seen increased volumes due to the crisis; and encouraging drug checking.
Kevin, Alida, Samantha, Nikita, Cindy and Jeremy stand out for their ability to build skills and confidence in other Peers, and for their bravery in raising their voice to make overdose response services more effective. They show up every day for the Peers they mentor and for people in the Downtown Eastside who are at risk for overdose.
Roy StanleyAdvanced Care Paramedic, Station 341 Kelowna
BC Emergency Health Services
Roy Stanley exemplifies the characteristics of an Everyday Champion going beyond his role as a paramedic, with his steadfast devotion and activities to engage his colleagues in patient safety and reforming paramedic safety standards.
Click here to read more about Roy Stanley
Roy Stanley, an advanced care paramedic in Kelowna, is an unwavering advocate for patient safety and improving all aspects of patients’ experiences. He is a mentor and leader in the paramedic community, where he challenges the status quo and encourages his colleagues to step up and take action.
For example, Roy identified that patient safety events needed to be reported to improve the care they provide, but that paramedics often did not feel safe nor feel it was worth the time to report patient safety events . From his own experience as a paramedic, Roy knew that if safety events were not reported and reviewed, patients could be at risk of an unsafe environment and staff would miss crucial learning opportunities. When he had not received feedback on any of his reports, Roy sought out a response himself. His supervisors were impressed with his initiative and Roy soon took the lead to promote and increase reporting of PSLS events and ensure timely feedback to all reporters.
In addition, Roy noticed that no paramedics were involved in the safety review process, so he asked for them to have a say in how they report safety issues. This was the first step toward helping paramedics feel that they are agents of change in their own workplace. Now, Roy brainstorms with his colleagues when they report events so they can find the best solution possible for preventing adverse events from happening again. This was just the beginning of Roy’s advocacy work.
As he became more involved in patient safety, Roy designed a communication and awareness campaign. He worked tirelessly to visit paramedic stations to raise awareness and spread the word through social media about changes to patient safety protocols. From there, he created methods to test the effectiveness of specific interventions to increase reporting and made sure all staff members now receive feedback after an incident review. To top it all off, he noticed a pattern with adverse safety events and specific types of medications, so he began to advocate for more appropriate and stable medications for patients who need them.
Roy knows that safety comes first, and he has gone above and beyond as a paramedic to make a difference for his colleagues, BC Emergency Health Services, and many patients in the province. This is why, as his nominator puts it, he “exemplifies the characteristics of an Everyday Champion.”
Photo credit: Dustin Godfrey/Western News