BC Patient Safety & Quality Council

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2010 BC Quality Awards

Throughout British Columbia, health facilities and programs are improving how they care for patients. But advances to health care quality and patient safety don’t happen on their own. Innovation is driven by the expertise and leadership of caregivers and administrators who are passionate about improving the health system.

Through its BC 2010 Awards in Quality and Patient Safety, the BC Patient Safety & Quality Council (BCPSQC) is shining a spotlight on people who are making positive, sustainable changes across BC’s health system.

The BC Patient Safety & Quality Council and BC Patient Satisfaction Steering Committee would like to thank the Awards Committee for their expertise in the selection process for the BC 2010 Awards.

2010 Award Winners

Excellence in Quality and Patient Safety (4 awards):

  • Staying Healthy – Preventing injuries, illness and disabilities
  • Getting Better – Care for acute illness or injury
  • Living with Illness – Care and support for chronic illness and/or injury
  • Coping with End of Life – Planning, care and support for life-limiting illness and bereavement

Leadership in Quality and Patient Safety (1 award)
Excellence in Improving the Patient Experience (1 award)

Excellence in Quality and Patient Safety

Awarded to recognize significant achievement in quality or patient safety in each of the following areas of care:

Staying Healthy – Preventing injuries, illness and disabilities
Metabolic Syndrome Program Team

The Metabolic Syndrome Program is an intensive self-management support program targeting lifestyle behaviour change for the prevention and reduction of diabetes and vascular disease.

For more information please contact:

Susanne Burns
Clinical Nurse Specialist
St. Paul’s Hospital
Email: sburns@providencehealth.bc.ca

Getting Better – Care for acute illness or injury
Northern Health PharmaNet (Medinet) Pilot Medication Reconciliation at Admission Team

Medication errors have a substantial impact on patient outcomes and system resources (medication reconciliation is beneficial and cost effective). A complete and accurate medication history upon admission to the hospital is an integral part of patient assessment. In addition, reconciling medications at the time of discharge from the hospital is critical to ensuring patient safety, preventing unnecessary re-hospitalizations, and reducing the risk for medication misadventures.

The Northern Health PharmaNet (Medinet) Pilot project, located in the Northeast Health Service Delivery Area (NE) of Northern Health (NH) has shared their success with the rest of NH as well as other medication reconciliation teams across the province.

For more information please contact:

Kerianne Poulsen
Program Assistant
BC Patient Safety & Quality Council
email: kpoulsen@bcpsqc.ca

Living with Illness – Care and support for chronic illness and/or injury
Involved Care Project, Penticton Regional Hospital – Renal Team

This new program allows hemodialysis patients to set individual goals to enhance self care & promote independent dialysis, both in-centre & at home. This unit offers the tools & support for patients to manage their health care to the greatest degree possible.

For more information please contact:

Shelley Smillie
Manager, Quality and Patient Safety
Penticton Regional Hospital
Email: shelley.smillie@interiorhealth.ca

Coping with End of Life – Planning, care and support for life-limiting illness and bereavement
Let’s Talk: Advance Care Planning in Fraser Health

In 2003, Fraser Health committed to an initiative called “Let’s Talk” to address the advance care planning needs of their patients and families. The title “Let’s Talk” was chosen to accentuate that dialogue about health care choices which facilitate individuals to think about their values, beliefs and wishes must be inclusive of all parties – patients, loved ones and health care professionals.

Over the last seven years, the FH Advance Care Planning Team has championed the development, implementation, evaluation and dissemination of FH’s Advance Care Planning program. Key components developed include Advance Care Planning educational on line modules and workshops for healthcare professionals, public pamphlets and posters, the My Voice workbook© and systems to support the implementation of advance care planning throughout the health authority.

For more information please contact:

Carolyn Tayler
Director End of Life Care
Fraser Health
Email: Carolyn.tayler@fraserhealth.ca

Leadership in Quality and Patient Safety

Awarded to an individual who has demonstrated significant leadership in the field of quality or patient safety in British Columbia, with a particular emphasis on involvement in the spread of success across the Province:

Annemarie Taylor
BC Patient Safety & Learning System

Annemarie Taylor has been instrumental in building and strengthening a culture of patient safety across British Columbia and Canada. Her focus for over 10 years has been to support health care providers in making health care safer for patients in BC. Annemarie accomplished this by implementing a provincial safety event reporting and management system using a collaborative approach to cultural change and organizational transformation. The BC Patient Safety & Learning System (BC PSLS) is now in use across the province allowing front-line workers a system for reporting safety events, and giving leaders the ability to identify safety concerns and focus improvement efforts and education.

For more information, please contact:

Annemarie Taylor, RN, BScN, MA, CHE
Provincial Director, BC Patient Safety & Learning System
Email: ataylor@phsa.ca

Excellence in Improving the Patient Experience

Awarded in partnership with the BC Patient Satisfaction Steering Committee to recognize a significant achievement in patient satisfaction as demonstrated by the BC Patient Satisfaction Surveys.

Informed, Prepared, Educated: The Waiting Room Potential Captured
BC Children’s Hospital Emergency Department

The BCCH Emergency Department team, is living the value of “Patients first”. Creating a
sustained environment of enquiry and desire to improve, the aim is to reduce wait time, while increasing patient and family understanding of why they are waiting.

For more information, please contact:

Kris Gustavson
Corporate Director, Patient Experience
Provincial Health Services Authority
Email: kgustavson@phsa.ca

Awards Committee

  • Ms. Evelyn Carroll
    Council Member, BC Patient Safety & Quality Council
  • Dr.Jack Chritchley
    Member, BC Patient Care Quality Review Board
  • Dr. Julian Marsden
    Chair, Evidence to Excellence
    Clinical Professor, UBC Department of Emergency Medicine Department of Emergency Medicine St. Paul’s Hospital
  • Mr. Robert J. Smith
    Adjunct Professor
    Sauder School of Business
  • Dr. Kim van der Woerd
    Council Member, BC Patient Safety & Quality Council
  • Ms. Marlies van Dijk
    Western Node Leader
    Safer Healthcare Now! Campaign
  • Ms. Elisabeth Wagner
    Co-Chair, BC Patient Satisfaction Steering Committee