BC Patient Safety & Quality Council

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Getting Better

Getting Better Winner

A Walk In Crisis Counselling Team
Vancouver Island Health Authority, Nanaimo Walk-in Crisis Counselling Clinic

Team:

  • Terry Waterland
    Mental Health Therapist
  • Debra Palmer
    Mental Health Therapist
  • Rick Stordeur
    Mental Health Therapist
  • Santanna Rose
    Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Curtis Woolley
    Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Brian Jane
    Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Linda Pugh
    Crisis Response Team Social Worker  (rotates in and out of the Team)
  • Assisted by:
  • Dr. Philp Perry
    Psychologist /Clinical Consultant
  • Nina Evans-Locke
    Mental Health Therapist (Casual)
  • Eric Sundby
    Mental Health Therapist (Casual)
  • Crisis Response Team nurses (assist with workload/overflow)

Contact: Ms. Judy Whittingham, Co-ordinator, Mental Health and Addiction Treatment Services, Crisis Counselling Clinic, Brooks Landing, Nanaimo, Vancouver Island Health Authority

Description: The Walk-in Crisis Counselling Clinic provides single session and brief therapy (5 sessions) for individuals in crisis. No appointment is required.  The wait time for crisis counselling has been reduced from an average of three to six weeks for an intake appointment with a nurse and a further wait for treatment, to a 30 minute wait for treatment.

Nominated by: Ms. Judy Whittingham, Co-ordinator, Mental Health and Addiction Treatment Services, Crisis Counselling Clinic, Brooks Landing, Nanaimo, Vancouver Island Health Authority

Runner Up

A Changing Culture
Emergency Department, Nanaimo Regional General Hospital, Vancouver Island Health Authority

Team:

  • Registered Nurses – 70
  • Emergency Department Physicians – 26
  • Nursing Unit Assistants – 10
  • Registered Care Aides – 6
  • Social Work – 2
  • Seniors Team – 6
  • A full list of team members names is available upon request

Contact: Nanaimo Regional General Hospital Emergency Department – Suzanne Fox, Emergency Department Staff- RNs, Physicians, SW, RCAs (Suzanne Fox), Nanaimo Regional General Hospital, Vancouver Island Health Authority, suzanne.fox@viha.ca

Description: Established a shared departmental vision to provide a foundation for a culture which supports process and quality improvements. Increases in patient satisfaction and health care workers’ front-line leadership in quality and safety are imprtant elements of this culture change.

Nominated by: Ms. Suzanne Fox & Dr. Drew Digney, Manager Emergency Services, Medical Daycare, Cancer Clinic and Medical Clinics & Site Chief, Emergency & Trauma Services, Nanaimo Regional General Hospital, Vancouver Island Health Authority

Nominees

Positive Deviance “PD” Huddles in Cardiac Intensive Care Unit
Royal Columbian Hospital (Cardiac Program), Fraser Health

Contact: Sue Brace, Patient Care Coordinator, Royal Columbian Hospital, Fraser Health, sue.brace@fraserhealth.ca

Nominated by: Ms. Dianne Obal, Manager CSICU & 2South, Royal Columbian Hospital, Fraser Health

Penticton Rehabilitation Unit: Patient Care – A Team Approach
Penticton Regional Hospital, Interior Health

Contact: Sandy Acheson, Patient Care Coordinator, Penticton Regional Hospital, Interior Health, sandra.acheson@interiorhealth.ca

Nominated by: Ms. Shelley Smillie, Quality Improvement Consultant, Penticton Regional Hospital, Interior Health

Aboriginal Health Improvement Committees (AHICs)
Prince Rupert Regional Hospital, Northern Health

Contact: Aboriginal  Health Improvement Committees- Agnes Snow, Regional Director of Aboriginal Health, 7 committees across the Northern Health region, Northern Health, agnes.snow@northernhealth.ca

Nominated by: Ms. Victoria Stewart, Lead, Aboriginal Health Engagement and Integration, Prince Rupert Regional Hospital, Northern Health

Peripheral Intravenous (PIV) Bundle
BC Children’s Hospital, Provincial Health Services Authority

Contact: Denise Hudson and Pia DeZorzi, Denise-Quality and Safety Leader,BCCH &  Pia-Professional Practice Leader, Nursing, BC Children’s Hospital, PHSA, dhudson@cw.bc.ca; pdezorzi@cw.bc.ca;

Nominated by: Ms. Sue Fuller Blamey, Corporate Director, Quality and Safety, Provincial Health Services Authority

Escalation of Patient Care (EoPC) Process
BC Children’s Hospital, Provincial Health Services Authority

Contact: Tracie Northway, Project Manager, Strategic Implementation, British Columbia children’s Hospital, PHSA, tnorthway@cw.bc.ca

Nominated by: Ms. Patti Byron, Director Patient Care Services, Specialized Pediatrics, British Columbia Children’s Hospital, PHSA

Development of Hand Hygiene Blackberry App
Vancouver General Hospital, Vancouver Coastal Health

Contact: Chandima Panditha, Systems Analyst Designer, Vancouver General Hospital, Vancouver Coastal Health, chandima.panditha@vch.ca

Nominated by:  Quality & Patient Safety Department, Vancouver Coastal Health