Quality Awards

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A Walk In Crisis Counselling Team

Vancouver Island Health Authority, Nanaimo Walk-in Crisis Counselling Clinic

This award was formally named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more.

Team:

  • Terry Waterland – Mental Health Therapist
  • Debra Palmer – Mental Health Therapist
  • Rick Stordeur – Mental Health Therapist
  • Santanna Rose – Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Curtis Woolley – Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Brian Jane – Crisis Response Team Clinic Nurse (rotates in and out of the Team)
  • Linda Pugh – Crisis Response Team Social Worker  (rotates in and out of the Team)

Assisted by:

  • Dr. Philp Perry – Psychologist /Clinical Consultant
  • Nina Evans-Locke – Mental Health Therapist (Casual)
  • Eric Sundby – Mental Health Therapist (Casual)
  • Crisis Response Team nurses – (assist with workload/overflow)

Contact: Ms. Judy Whittingham, Co-ordinator, Mental Health and Addiction Treatment Services, Crisis Counselling Clinic, Brooks Landing, Nanaimo, Vancouver Island Health Authority

Description: The Walk-in Crisis Counselling Clinic provides single session and brief therapy (5 sessions) for individuals in crisis. No appointment is required.  The wait time for crisis counselling has been reduced from an average of three to six weeks for an intake appointment with a nurse and a further wait for treatment, to a 30 minute wait for treatment.

Nominated by: Ms. Judy Whittingham, Co-ordinator, Mental Health and Addiction Treatment Services, Crisis Counselling Clinic, Brooks Landing, Nanaimo, Vancouver Island Health Authority