As Regional Medical Lead of Diagnostic Imaging from 2014-19, Dr. Shyr Chui helped transform the culture of Regional radiology by introducing a Joy in Work initiative into his own department, inspired by work at the Institute of Healthcare Improvement (IHI), engaging the team, generating change ideas and measuring their impact on joy in work in the department.
Elizabeth (Liz) Baron is a regional director for VCH’s Experience in Care program – a program she pioneered. She built a comprehensive strategy for improving care experiences that centres on human connections and fostering a culture where everyone feels valued and empowered to make a positive impact.
When Glenn McRae became the Executive Director for Quality and Patient Safety at Interior Health, he knew there was an opportunity to improve its person- and family-centred care culture. A key issue was that the Person- and Family-Centred Care Steering Committee’s influence was limited within the health authority, despite involvement from dedicated volunteers, and this…
The BC SUPPORT Unit aims to support and increase patient-oriented research throughout the province. When Beverley Pomeroy joined its Fraser Centre team just one month before the COVID-19 pandemic hit, they immediately identified a critical gap in resources and training for researchers engaging with individuals who’ve experienced trauma. With a personal history of participating as…
Introducing antimicrobial stewardship in Vancouver Coastal Health’s community of care was a challenge that required a cultural transformation amongst health care professionals. That changed when infectious disease physician Josh Douglas joined the team at Lions Gate Hospital (LGH). Josh created new services for patients and innovated the way quality improvement is delivered to smaller hospitals,…
Over the past three years, Lisa Stewart has fundamentally changed Vancouver Coastal Health (VCH)’s approach to embedding quality improvement into daily practice at the point of care. The key to her success? Launching communications channels that break down hierarchy, inspiring staff to provide the best possible quality of care and celebrating people who make a…
When Trudy Adam lost a patient to suicide in 2015, she recognized that her team at BC Children’s Hospital’s Adolescent Inpatient Psychiatry Unit could be working more collaboratively to monitor their patients’ well-being and to manage risk. At the time, risk management was handled primarily by psychiatrists, with some opportunity for input from other members…
Described as “the grandfather of the Prince George Division of Family Practice,” Garry is a key architect and champion for creating a culture of quality improvement in family practice. He has transformed care in Prince George by helping implement a renowned practice coaching program, championing team-based care and primary care homes, and supporting physician recruitment…
In 2010, St. Joseph’s General Hospital was facing many challenges, significant change, and among staff, morale was low. There was no formalized Quality Improvement program, and a poor culture of patient safety. As a result of these organizational issues, in October 2010 Accreditation Canada gave St Joseph’s the rating of “Non-Accreditation.” In its own response…
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We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.
We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.
We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.