Northern Health Lab Outpatient Improvement Program

Northern Health Lab Outpatient Improvement Program

Northern Health (NH) launched the Lab Outpatient Improvement Project (LOIP) to address long wait times to access outpatient lab services in Northern BC. Through LOIP, they began offering a blended service model of scheduled and unscheduled lab appointments where patients could self-schedule either online using the HealthElife portal or by phone. Patients can also drop-in and avoid long line-ups using NH Check-In for queueing, and they have the flexibility to bring in a requisition or have it sent straight to the lab.

Fraser Health Frail Elderly-Older Adult Network

Fraser Health Frail Elderly-Older Adult Network

Fraser Health’s Frail Elderly-Older Adult Network recognized a proactive, community-based change was required to meet the needs of the aging population. They partnered with care providers, patient partners, their families and the community to develop and roll out the Regional Delirium Strategy. By June 2022, a pilot was rolled out across all 12 medicine units in Surrey Memorial Hospital and has since evolved into what is now known as the Regional Delirium Strategy for Fraser Health.

Real-Time Virtual Support Network & First Nations Virtual Care Initiatives

Real-Time Virtual Support Network & First Nations Virtual Care Initiatives

The Real-Time Virtual Support Network is a team-based, wrap-around service that links rural health care providers and patients to virtual physicians, psychiatrists, mental health clinicians, care coordinators and specialists via Zoom videoconferencing or telephone. It also offers multiple ways for patients and providers to access culturally safe care and support.

Coyote’s Food Medicines

Coyote’s Food Medicines

Until 2017, drug benefits for First Nations individuals were provided by the federal government. When the First Nations Health Authority (FNHA) transitioned that benefit program into the provincial PharmaCare program, they noticed something concerning: many Indigenous Peoples, particularly seniors, were prescribed a large number of medications. Polypharmacy, which is what it is called when individuals…

Spirit of Healthy Kids

Healthy habits formed in childhood can benefit individuals for the rest of their lives, which is one reason why the Spirit of Healthy Kids Regional Program stands out for its impact in northern communities. The program is the result of an innovative partnership between junior ice hockey team the Prince George Cougars, the Spirit of…

A Collaborative Approach to Improving Medication Safety in Acute Care

This award was formerly named “Staying Healthy”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Nanaimo Regional General Hospital (NRGH) implemented barcode scanning of patients and medications in March 2016 but scanning rates stayed…

Fall-unteers

This award was formally named “Staying Healthy”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. The Fall-unteer program is a volunteer-based falls prevention strategy started by the long-term care team at Providence Health Care’s…