Northern Health Lab Outpatient Improvement Program
Northern Health (NH) launched the Lab Outpatient Improvement Project (LOIP) to address long wait times to access outpatient lab services in Northern BC. Through LOIP, they began offering a blended service model of scheduled and unscheduled lab appointments where patients could self-schedule either online using the HealthElife portal or by phone. Patients can also drop-in and avoid long line-ups using NH Check-In for queueing, and they have the flexibility to bring in a requisition or have it sent straight to the lab.