Quality Awards

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Informed, Prepared, Educated: The Waiting Room Potential Captured

BC Children’s Hospital

The BCCH Emergency Department team, is living the value of “Patients first”. Creating a sustained environment of enquiry and desire to improve, the aim is to reduce wait time, while increasing patient and family understanding of why they are waiting.

For more information, please contact:

Kris Gustavson
Corporate Director, Patient Experience
Provincial Health Services Authority
Email: kgustavson@phsa.ca