The HealthConnection Clinic: Providing Primary Care for Vulnerable Members of Society

This award was formally named “Living with Illness”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. The HealthConnection Clinic is located across the street from Lion’s Gate Hospital in North Vancouver and features an interdisciplinary professional…

Michelle Dungo-Sales

Improving Respiratory Care for Neonatal Patients In 2006 an informal review of emergencies in St. Paul’s Hospital’s Neonatal ICU (NICU) found inconsistency in care and team expectations around respiratory therapy services. That’s when Michelle Dungo-Sales started improving and promoting safe delivery of neonatal respiratory care. Respiratory therapists in the NICU are responsible for stabilizing and…

Erin McGarvey

Erin McGarvey works tirelessly to lead an impressive team within Interior Health’s Lean Promotion Office. According to the Institute for Healthcare Improvement, “Lean thinking begins with driving out waste so that all work adds value and serves the customer’s needs.” Traditionally, Lean work was not fully coordinated in Interior Health as small, continuous improvement projects…