After the heartbreak of her mother’s journey with prolonged delirium, Wendy Alston decided to dedicate herself to making health care better for everyone. With empathy, solidarity and tireless work, she has helped transform care for delirium patients and changed the culture of patient engagement at Eagle Ridge Hospital (ERH). Wendy’s volunteer trajectory was motivated by…
Bruce Forster is a champion for educating and leading the medical imaging community in BC towards a culture of ongoing quality improvement. He was inspired to lead this work after an incident in 2010 when several BC radiologists were found to be practicing below the standard of care. Many of their exam results required re-assessment….
This award was formally named “Coping with End of Life”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Each year, the Pediatric Intensive Care Unit (PICU) team at BC Children’s Hospital provides end-of-life care…
This award was formerly named “Living with Illness”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Northern BC covers an area about the size of France, which means many patients need to travel long…
This award was formerly named “Getting Better”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Infusion pumps deliver fluids, medication, blood and blood products to patients. When it was discovered that pumps had unintentionally…
This award was formerly named “Staying Healthy”. Our Excellence in Quality category names changed in 2020 to reflect the updates to our BC Health Quality Matrix. Visit our Categories and Criteria page to find out more. Nanaimo Regional General Hospital (NRGH) implemented barcode scanning of patients and medications in March 2016 but scanning rates stayed…
Paul Irving has spent over seven years using his professional expertise and personal story to advance mental health awareness and promotion within BC. Paul’s lived experience motivates and guides his work on mental health projects that support children, youth and families in BC. While it isn’t always easy for young people to seek help for…
Introducing antimicrobial stewardship in Vancouver Coastal Health’s community of care was a challenge that required a cultural transformation amongst health care professionals. That changed when infectious disease physician Josh Douglas joined the team at Lions Gate Hospital (LGH). Josh created new services for patients and innovated the way quality improvement is delivered to smaller hospitals,…
Providence Health Care (PHC) has a strong culture of person- and family-centred care in large part thanks to Betty Murray’s diligent and passionate work as a patient partner within the organization over the past seven years. With a feisty personality and unbeatable determination, Betty goes beyond sharing her extensive experience as a patient by helping…
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We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.
We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.
We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.