As Regional Medical Lead of Diagnostic Imaging from 2014-19, Dr. Shyr Chui helped transform the culture of Regional radiology by introducing a Joy in Work initiative into his own department, inspired by work at the Institute of Healthcare Improvement (IHI), engaging the team, generating change ideas and measuring their impact on joy in work in the department.
After realizing that gaps in coordination of care were leading to critical safety events for children with cardiac conditions during non-cardiac surgery, an interdisciplinary team at BC Children’s Hospital sprung into action. Together, they developed a protocol that has brought the number of critical safety events down to zero, ensuring safer care for their vulnerable young patients.
A multidisciplinary team of physicians, nurses, care aides, pharmacists, clinical nurse educators and quality improvement nurses had a goal: To reduce the time it takes to administer morning medications by just three minutes per resident by Oct. 31, 2021. They were successful and their achievement helped make more time for resident care.
Christopher Stuart leads collaboratively, bringing together care providers to form a team around his patients – with his patients as the most important team member. He develops respectful relationships between patients, caregivers and practitioners, with humility and transparency.
The Real-Time Virtual Support Network is a team-based, wrap-around service that links rural health care providers and patients to virtual physicians, psychiatrists, mental health clinicians, care coordinators and specialists via Zoom videoconferencing or telephone. It also offers multiple ways for patients and providers to access culturally safe care and support.
The Outreach Urban Health Clinic in Kelowna is an innovative clinic that provides primary care, mental health and harm reduction in one location – these services were previously dispersed across different locations.
The Remote Cochlear Implant Program at St. Paul’s Hospital enables implant recipients to undergo mapping of the device through a virtual platform. It means patients outside of Greater Vancouver either no longer need to leave their home community for follow-up visits, or have a closer health care centre for their appointments
Sara Waters creates avenues for team building to occur, spearheading social events that bring together surgical teams, including nurses, physicians, radiologists, anesthesiologists, anesthetic assistants, and porters. The result – a sense of community and camaraderie that has paid dividends in the operating room.
Elizabeth (Liz) Baron is a regional director for VCH’s Experience in Care program – a program she pioneered. She built a comprehensive strategy for improving care experiences that centres on human connections and fostering a culture where everyone feels valued and empowered to make a positive impact.
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We would like to acknowledge that we are living and working with humility and respect on the traditional territories of the First Nations peoples of British Columbia.
We specifically acknowledge and express our gratitude to the keepers of the lands of the ancestral and unceded territory of the xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and səl̓ilwətaɁɬ (Tsleil-Waututh) Nations, where our main office is located.
We also recognize Métis people and Métis Chartered Communities, as well as the Inuit and urban Indigenous peoples living across the province on various traditional territories.