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Plenary Presentation & Health Talks Recordings are Now Available!

We did things a little bit different for Quality Forum 2021 – our 10th Forum. The event was entirely virtual, allowing us to leverage technology in new ways while providing the same level of dynamic, engaging and high-quality content. Sessions covered a variety of topics related to improving quality across the continuum of care, including those that have emerged from the COVID-19 pandemic.

Recordings & Presentation Files
Recordings of the plenary presentations can be viewed below and we’ll be continually updating this page with additional recordings as well as live and on-demand presentation files. If you attended Quality Forum 2021, its virtual event platform on PheedLoop will remain online for six months and we’ll be adding sessions’ recordings to it as soon as they are ready.

About Quality Forum 2021
Quality Forum 2021 brought together more than 1,250 people working in British Columbia’s health care system to share and discuss how to improve health care quality. The event was a great opportunity to learn new skills and strategies, discuss opportunities and challenges, and network with others interested in improving health care. We were so happy to welcome participants who work in academic, quality improvement, administrative and senior executive roles, as well as physicians, nurses, pharmacists, allied health professionals, patients and students.


Plenary Presentation Recordings

The Forum’s opening plenary presentation was delivered by Mary Ellen Turpel-Lafond, a member of Saskatchewan’s Muskeg Lake Cree Nation and senior associate council, Woodward & Company. Mary Ellen is also a professor of law at the University of British Columbia’s Peter Allard Hall Law School and director of the Indian Residential School Centre For History and Dialogue.

Mary Ellen holds extensive experience in Indigenous and human rights matters as well as public law litigation. Recently she completed an independent investigation into Indigenous-specific racism in British Columbia’s health care system, and we look forward to hearing her perspective on creating substantive equity in health care experiences, services and outcomes for all.

Download Mary Ellen’s presentation file.

Rwandan pediatrician and professor Agnes Binagwaho, the vice chancellor of the University of Global Health Equity and the former Minister of Health in Rwanda, was the Forum’s second plenary speaker.

With a focus on delivering more equitable health services for all, Agnes shared her unique perspectives from Rwanda and how the country has approached health care quality. We were so grateful for the opportunity to learn from Agnes and the successes and innovations that have emerged from Rwanda’s health care system.

Some of you may recognize Helen as she’s taken the Quality Forum stage multiple times! A well-known and globally recognized leader of large-scale change in the English National Health Service (NHS), Helen has been at the forefront of its improvement initiatives that have made a difference for thousands of patients. She has a unique ability to translate large-scale change into practical action and deliver outcomes for the benefit of the health care system.

Helen is a source of energy and inspiration for change who helps to “think the unthinkable.” It’s no wonder she was named as one of the 60 most influential people in the history of the NHS, and was a wonderful way to wrap up Quality Forum 2021.

Download Helen’s presentation file.

Watch More QF Videos


Health Talks Recordings

Health Talks is our annual evening event where awesome speakers answer the question: What are your hopes for health care?

But Health Talks’ speakers don’t use presentations full of bullet points. They use the PechaKucha 20×20 format, where each presentation contains 20 photos and each photo is displayed for exactly 20 seconds before automatically advancing to the next one.

Watch our inspiring speakers’ presentations from 2021 below!

Sumter/April Sumter-Freitag
Sexual and Gender Diversity Health Equity Collaborative (HEC); Social Planner, City of Vancouver

Sumter is an eighth-generation black Canadian with Mi’Kmaq, Cherokee and Scottish ancestry born in Winnipeg and now a guest living and learning about active reconciliation on unseeded Musqueam, Squamish and Tsleil-Waututh territories. Sumter identifies as queer and gender non-binary and is an absence of direct knowledge of gender identities of their original culture due to their legacy of slavery and colonization. Sumter was a member of the Indigenous, Black and People of Colour Caucus and part of the Leadership team on the Health Equity Collaborative and is currently a Social Planner working with the team at Arts, Culture and Community Services at the City of Vancouver. Their former careers range from ballroom dance teacher to substance use counsellor. Sumter’s work is based on lived experience and follows an anti-oppressive practice which shows up in their writing, filmmaking and work in support of community.

Lillian Chen & Tina Cheng
Entry-to-PharmD Student (Candidate 2022) & Master of Public Health Student (In progress), University of British Columbia

Lillian and Tina are the winners of this year’s Health Talks Student Contest!

Lillian is a Doctor of Pharmacy student at the University of British Columbia. She is passionate about innovative approaches to knowledge translation and education for both patients and providers in improving patient health outcomes. As a future health care provider, Lillian believes effective, tailored, and engaging communication is the first step to providing high-quality, equitable care that is accessible to all patient populations.

Tina is a Master of Public Health Student at the University of British Columbia. She is passionate about health care quality improvement and equity in access to health, particularly for vulnerable populations. She was part of several unique public health research groups throughout her time at UBC and had the chance to do quality improvement research. As a public health advocate, Tina believes effective communication is essential for knowledge translation, patient engagement, and bridging research to policy.

Ezequiel Garcia Elorrio
Director, Health Care Quality & Patient Safety; Director, Administration & Finance Institute for Clinical Effectiveness and Health Policy (Argentina)

Ezequiel practices medicine as a general internist and is currently a professor of public health at Argentina’s El Centro de Educación Médica e Investigaciones Clínicas (Centre for Medical Education and Clinical Research). He also holds a lecturer position at the University of Buenos Aires.

He has worked extensively in quality of care and patient safety research, education and implementation projects in Latin America, Sub-Saharan Africa and Southeast Asia. He was recently appointed president-elect of the International Society for Quality in Health Care (ISQua), where he is active in promoting improvement globally.

Ezequiel was also recently part of The Lancet Global Health Commission on High-Quality Health Systems in the Sustainable Development Goals Era, which contributed a renewed vision of the field of improvement and measurement.

Tania Dick
Registered Nurse

Tania hails from the Dzawada’enuxw First Nations of Kingcome Inlet and has been a registered nurse in British Columbia for 18 years. Her entire career has been spent in rural and remote nursing, specializing in emergency and Aboriginal health. She attained her Master of Nursing degree in the nurse practitioner program at UBC in 2010. She currently works full time as a general duty nurse in her father’s rural village of Alert Bay, BC.

Both of Tania’s parents are survivors of residential school and Tania knows inter-generational trauma through lived experience. Although her mother came from such tragic beginnings, she became the first Indigenous person to graduate from the UBC School of Nursing with Bachelor of Science degree. Tania draws on her mothers strength, resilience and determination and became the first Indigenous person to graduate from the UBC School of Nursing’s Master of Nursing – Nurse Practitioner program.

Robin McGee, Ph.D.
Registered Psychologist & Patient Partner

Robin is a registered clinical psychologist who has worked in health and education for over 30 years. Her award-winning book The Cancer Olympics describes her fight for survival, medical justice and fair chemotherapy policy after her experience with serious medical negligence.

For her advocacy work in cancer care and patient safety, she was decorated with the Sovereign’s Medal for Volunteers by the Governor General of Canada. Also, she has been awarded the Canadian Cancer Society’s highest honour, the National Medal of Courage. Proceeds of her book go to cancer support programs.

Robin can be found on the web (www.thecancerolympics.com), Facebook and on Twitter (@TCOrobin). Robin is currently in treatment for a recurrence of her colorectal cancer. Her blog illustrates her cancer experience using famous rock songs.

Carrie Marr
Chief Executive, Clinical Excellence Commission (Australia)

With a passionate focus on quality improvement and patient safety, Carrie began her professional health career in Scotland as a nurse before a move into nursing education, followed by specialization in organization effectiveness and patient safety.

She has held a number of executive and consultancy roles within the National Health Service, Scotland, including Director, Tayside Centre for Organization Effectiveness and Associate Director, Change and Innovation. Prior to taking up the role at CEC in 2015, Carrie worked at Western Sydney Local Health District as Executive Director, Organization Effectiveness.

Carrie is a graduate of the advanced training program in Quality Improvement at Intermountain Health Care in Utah. She also holds a Bachelor of Science (Nursing); a Diploma in Education (Nurse Teaching); and a Master of Science (Organization Consulting). In January 2021 she became an Adjunct Professor at the University of Technology Sydney

Carrie continues to proactively collaborate and learn with health colleagues from across the globe. These experiences inform her leadership of continuous improvement in the work of New South Wales Health to deliver exceptional, patient-centred care.


Key Contact

qualityforum@bcpsqc.ca or 604.668.8245