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About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
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Resources

Home CAT Teamwork & Communication, Coordinator Webinar – November 29, 2021

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CAT Teamwork & Communication, Coordinator Webinar – November 29, 2021

Date: January 6, 2022
Filed under: Substance Use,

An interactive webinar for CAT coordinators on Teamwork & Communication. Facilitated by Sarah Carriere, this is a 90-minute interactive session focusing on non-technical skills such as how we communicate, respond to the environment around us and work together in a team. Learn more about the CAT Knowledge Exchange.

This resource page contains a recording that took place on November 29, 2021 from 1600-1730 PT on Zoom.

During this CAT webinar, Sarah shared the following resources that may be useful for CATs looking to improve their Teamwork & Communication:

Presentation Slides
Teamwork Agreement
The Three W’s is a great script to follow during conversations, especially those that are difficult.
The ARC Method, for grounding conversations in inclusiveness.
White Supremacy Traits and Belonging Culture Traits