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About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
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Home Resources Clear Monthly Webinar: Navigating Conflict Successfully

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Clear Monthly Webinar: Navigating Conflict Successfully

Date: August 2, 2018
Filed under: Clear, Featured, Clear Monthly Webinars, Webinar

On August 2, our guest speaker Karen Bowen and Kathryn Proudfoot, talked about navigating conflict successfully among teams. Check out the engaging webinar below, with practical tips and tools. More information on the Experience Cube Tool available here (15:59 – 32: 40).

All Teach, All Learn

We heard from two of our Clear teams who told us about tools they were using successfully. Anju from Elim Village told us how her team is using huddles (check it out!). Erin from Simon Fraser Lodge also spoke to us about her team’s success with physician engagement (hear more).

You are required to enter a password to view the recording – the same one you would have used to access the live webinars. Please contact us at clearbc@bcpsqc.ca to request a password.

Download the presentation slides Download the Learning Guide

Learning Activities/ Tools:

1.0 The TKI Test

2.0 Debate and Dialogue Worksheet

3.0 Conflict Engagement

Experience Cube Tool