SQAN Webinar | Embedding Relationship and Interpersonal Skills in the Surgical Setting
SQAN Webinar | January 2020
We are only human – so let’s talk about those human skills!
The world of health care is a busy one, so why should you devote any time to teaching interpersonal skills like leadership, decision-making and communication?
In this webinar, presenter Rhona Flin identifies the benefits of providing training on human relational skills, specifically focusing on surgery.
Rhona is an outstanding researcher and world-respected leader in advancing the importance of “non-technical” skills in health care, focusing on leadership, safety culture, team skills and communication. She is a Professor of Industrial Psychology at the Aberdeen Business School at Robert Gordon University as well as an Emeritus Professor of Applied Psychology at the University of Aberdeen.
- Resilience tools from Duke Center for Healthcare Safety and Quality
- “Just a Routine Operation” from Clinical Human Factors Group