Measurement Strategies for Improving the Quality of Care: A Review of Best Practice
Measurement is fundamental in order to understand and improve quality of care. Healthcare organizations already collect a plethora of information on performance and quality. Transformative advances in healthcare will require a greater understanding of how to use the information in a systematic, robust manner to inform and improve quality.
The purpose of this report is to provide a summary of how measurement systems are designed and used to advance the quality of healthcare. The information is intended to be used by those working within the health system to help inform their own quality measurement systems. Information includes best practices for selection of indicators, displaying and analyzing data, and using data to drive improvement at different levels of an organization.
This report is based upon a review of quality improvement literature, an examination of measurement practices utilized by high performing organizations, and consultation with experts in healthcare measurement.