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About

The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
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About The Council provides system-wide leadership to efforts designed to improve the quality of health care in British Columbia. Through collaborative partnerships with health authorities, patients, and those working within the health care system, we promote and inform a provincially-coordinated, patient-centred approach to quality.
Improve Care We lead and support work that aims to improve quality of care in numerous clinical areas. Access tools and supports to drive and sustain improvements, including collaboratives and communities of practice.
Sharpen Your Skills From one-hour webinars and one-day workshops to intensive professional development programs, we offer a range of learning opportunities for a wide variety of audiences. Find out how you can build your skills and knowledge to advance quality of care with our upcoming learning opportunities!
Improve Culture Culture influences how we work together as a team in health care: our dedication to safety, how we communicate and, ultimately, how well we care for patients. Learn how we are working with health care partners and patients to improve culture and care and why this work is so important!
Advance the Patient Voice Building a foundation of patient- and family-centred care is a priority within British Columbia’s health care system. To achieve this goal, we engage patients, caregivers and the public by bringing together diverse voices, ideas, experiences, expertise and evidence to improve the quality of care. Learn about our work to advance the patient voice.
Resources We collect and share resources for improving quality of health care in British Columbia. Access our collection of innovative tools and up-to-date information.
BC Health Quality Matrix
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Resources

Home Quality Café: Virtual Process Mapping

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Quality Café: Virtual Process Mapping

Date: October 21, 2021
Filed under: Clinical Care, Featured, Improve Clinical Care, Quality Café, Sharpen Your Skills, Webinar

Process mapping is a valuable tool that helps us understand the systems that our work occurs in, and how various stakeholder groups experience these systems in the real world. Traditionally, process mapping sessions occur face-to-face with stakeholders contributing to the final product, but the COVID-19 pandemic has forced us to come up with new ways to engage others in this work.

Join our team members April Price and Sarah Carriere as they share tips and techniques to use when planning and running virtual mapping activities in health care improvement work.

Learning Objectives

At the end of this webinar, you will be able to:

Discuss various planning steps critical to preparing for a virtual mapping session
Describe stakeholder engagement strategies for a successful virtual mapping session
Compare tools related to virtual process mapping

Presenters

April Price, Leader, Health System Improvement, BC Patient Safety & Quality Council

Sarah Carriere, Director, Health System Improvement (Acute & Long-Term Care), BC Patient Safety & Quality Council

Click here to download the slides from this Quality Café

Watch the recording:

Resources