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Quality Café: Virtual Process Mapping

Date: October 21, 2021
Filed under: Clinical Care, Featured, Improve Clinical Care, Quality Café, Sharpen Your Skills, Webinar

Process mapping is a valuable tool that helps us understand the systems that our work occurs in, and how various stakeholder groups experience these systems in the real world. Traditionally, process mapping sessions occur face-to-face with stakeholders contributing to the final product, but the COVID-19 pandemic has forced us to come up with new ways to engage others in this work.

Join our team members April Price and Sarah Carriere as they share tips and techniques to use when planning and running virtual mapping activities in health care improvement work.

Learning Objectives

At the end of this webinar, you will be able to:

  • Discuss various planning steps critical to preparing for a virtual mapping session
  • Describe stakeholder engagement strategies for a successful virtual mapping session
  • Compare tools related to virtual process mapping


April Price, Leader, Health System Improvement, BC Patient Safety & Quality Council

Sarah Carriere, Director, Health System Improvement (Acute & Long-Term Care), BC Patient Safety & Quality Council

Click here to download the slides from this Quality Café

Watch the recording: